I am trying to set up my 4G LTE extender and can't get it past step 11c. Unplugged and re-started but won't do it.
ERROR MSG: Setup Failure at step 11c of setup
ERROR Description: The device fails to download software and/or configuration
Troubleshooting says 'communication problem in the network preventing necessary files to download' As suggested, I unplugged and re-started after 10 minutes, with the same results.
Thanks for any suggestions!
I'm sorry to read that you are having issues setting up your 4G network extender, MUC81X. Let's partner together and get your network extender setup properly. Just to confirm, what make model network extender do you have? Can we assumed that steps 11a & 11b went through without any issues?
ArnettH_VZW
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I have the same problem. My model is SLS-BU103.
Same here, tried unplugging, re-plugging in. same model number. Are there any fixes for this?
Here's my device's system detail history; DNS, IP Sec, and GPS all currently reachable with 8 strong satellites locked:
102-03-2017 18:49:00 GMTAuthentication to Serving Network completed successfully
202-03-2017 18:48:58 GMTSuccessfully reached the Serving network3
02-03-2017 o reach the Serving network……
02-03-2017 18:48:48 GMTConnecting to Initial Management Server
502-03-2017 18:48:46 GMTAuthentication to Initial Network completed successfully
602-03-2017 18:48:40 GMTAttempting to reach the Initial network……
702-03-2017 18:48:40 GMTIdentifying the Initial network
802-03-2017 18:48:40 GMTAcquired an IP address
902-03-2017 18:39:54 GMTAuthentication to Serving Network completed successfully1
002-03-2017 18:39:52 GMTSuccessfully reached the Serving network
1102-03-2017 18:39:45 GMTAttempting to reach the Serving network……
1202-03-2017 18:39:41 GMTConnecting to Initial Management Server
1302-03-2017 18:39:39 GMTAuthentication to Initial Network completed successfully
1402-03-2017 18:39:33 GMTAttempting to reach the Initial network……
1502-03-2017 18:39:33 GMTIdentifying the Initial network
1602-03-2017 18:39:32 GMTAcquired an IP address
1702-03-2017 18:30:47 GMTAuthentication to Serving Network completed successfully
1802-03-2017 18:30:45 GMTSuccessfully reached the Serving network
1902-03-2017 18:30:44 GMTAttempting to reach the Serving network……
2002-03-2017 18:30:27 GMTConnecting to Initial Management Server
2102-03-2017 18:30:24 GMTAuthentication to Initial Network completed successfully
2202-03-2017 18:30:18 GMTAttempting to reach the Initial network……
2302-03-2017 18:30:18 GMTIdentifying the Initial network
2402-03-2017 17:47:15 GMTAcquired an IP address
I understand the importance of ensuring your Network Extender is working successfully K4123R. When did you start experiencing issues with your Network Extender? What make and model extender do you have?
Thank You,
MichelleS_VZW
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Hi! I just got it and set it up last week, except it never actually
functioned properly. after verifying connections with tech support, they
instructed me to move it to a southern room in my house despite having a
strong signal to eight satellites in its current location. I was told to
exchange it if moving it didn't work, so I did and have the same issue.
model number sls bu103
On Sun, Feb 5, 2017, 2:07 PM vzw_customer_support <
Thank you so much for providing that additional information K4123R. We will keep working on this to make sure we can get this extender working. Can you verify your zip code?
CandiceH_VZW
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I am also having this same problem. My model is SLS-BU103. My zip code is
59270. Thank you for your assistance.
Andy Slade
On Feb 7, 2017 12:24 PM, "vzw_customer_support" <forums@verizonwireless.com>
andy1565,
Thank you for the helpful information. There are no reports found in Sidney, MT. I am disappointed to hear that you are also having the same problem, but I am confident that we can figure this out. When did your issues start? Did you try moving your device to another location of your home?
Here's also a great link for troubleshooting: https://goo.gl/RwHIii
RyanC_VZW
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This happened when I tried to install this for the first time. I have
tried it in two locations in the home.
Andy [Removed]
On Feb 9, 2017 1:01 PM, "vzw_customer_support" <forums@verizonwireless.com>
personal information removed as required by Verizon Wireless Terms of Service
message edited by Verizon Moderator
I appreciate the steps you have taken, andy1565. Has the extender been added to your account?
DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am not sure if it has been or not. Is there a way for you to check? My
cell number is [Removed]
Andy
personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator.
andy1565
We want you to reap the benefits of our Network Extender. Let's figure out why you're receiving these error messages. What color are the LED lights on the Extender? Also, which make and model computer are you connecting this to?
SheritaH_VZW
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The light is blue and it is not connected to a computer. It is connected directly to the network
Thank you for clarifying this information for me, andy1565. We want to get your extender up and running flawlessly. To confirm, the extender should be connected to a router/modem via Ethernet cable. The status indicator should be solid blue. Is it flashing or solid?
If the error you are getting is 11c each time, here are some steps to follow to troubleshoot/fix:
1) Reference the device display to determine the Device IP Address.
Note: Press the button to the right of the display until the Device IP Address is visible.
2) From a computer connected to the same network as the Network Extender, launch a web browser then navigate to the Device IP Address displayed.
3) From the Network Extender Admin, click Sign in (located in upper-right).
4) Enter the admin password then click Sign In.
*Default password: LteFemt0 (zero at end) and is case sensitive
*For forgotten password click Forgot Admin Password and enter the appropriate security question answer then click Submit (see Related Topics).
* If login fails, the device may need to be reset.
LeoL_VZW
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I can log in. What's next?
andy1565-
Thank you so much for confirming. Can you please advise if the status light is a solid blue? Is the light flashing?
AmberK_VZW
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The blue light is flashing.
andy1565, seeing that you're still experiencing issues with your Network Extender, greatly concerns us. I apologize for your inconvenience. Let's continue troubleshooting. I've provided additional information here to assist you with the LED indicators (e.g. Blue light is flashing) at: http://vz.to/2wfNdRe. We also want to determine which blue light is flashing (e.g. Power (PWR), GPS (GPS Signal), or WAN (Ethernet Connection)). Please keep us updated. - RobertC_VZW
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Have you called Verizon Support at 800-922-0204 or *611 and have them verify that your network extender is activated on the network? This forum might not be the place for real troubleshooting.
Start a new topic or ask questions in the open forum.
