Hi - I teach online with ZOOM to large classes, and my MIFI hotspot is not cutting it.
I thought it was due to throttling but i bought 2 extra 15GB sim cards to change out once i would start to be throttled..but i am way under the 15 GB and...
my speedtest is fine for download, upload=0.00 and Ping all over the place but my lowest ping was 30.5
Help!!!
I already do not use my video while teaching to help with bandwidth issues..what else can i do?
Comcast (nasty word) cannot service me. THANK YOU!!!
I had a ping of 1156 today. That's what Verizon calls high speed data.
I have been on the phone or chat soo many times it is ridiculous. We did a reset of the Jetpack and that did nothing. A couple of times today i did the speedtest...and got 0 on upload speed.
I am still below the softlimit of 15GB on my current SIM in my hotspot..and it is sunday and i feel like things are very slow.
Again..my download speeds are fine..upload best it has ever tested is slightly above 2, mostly much lower..and ZOOM needs a minimum of 2...my Ping's are all over the place and typically very high 1285.
HELP!!!
I am worried about teaching tomorrow.
You can call and call and call. They don't have anyone qualified to troubleshoot anything technical. They all read off a script. that's the best it's going to get with verizon.
unhappyverizoncust1 I'm sorry to learn you are having speed issues with your MiFi. When did this start? May we have the closest intersection, city and state? DoloresK_VZW
Dolores.....I have been on the phone for endless hours with "so called" tech support folks. None of them have a clue. They all read off the same sheet of paper'
I will ask you one question. Your answer will speak volumes if you truly care or just talking nonsense.
Please give the email, link, phone number to file a complaint.
If you dont give that info then you just blowing smoke about really caring.
My guess? You won't provide that requested info.
I am sorry for the negative experience you had with Technical Support, unhappyverizoncust1. I appreciate you sharing this information and we do care. Let me get some more details. I did not notice you shared with us the location of where you are at. Can you confirm your city, zip code and nearest intersection? What did Technical support specifically do to troubleshoot the issue? We would need more details so we can approach and resolve the concerns. This information needs to be gathered so it is available to move to the next step.
EdwinW_VZW
My 8800L download speed is never above 3mbs. I have followed all the threads on the internet regarding resets and such. Added an external antenna expecting at least one more bar of connectivity and that did not happen. I left my home and went to a park closer to the Verizon tower, still 1 to 2 bars fluctuating and no change to download or upload speeds and still with an external antenna attached. Surely this is a problem because I have the same outcome on signal strength on my Note 9. Very disappointing. I know this is business but poor service is not good business and surely Verizon is aware of the low performing tower Im attached to. Zip code 36022.
We always want you to have the best experience possible, no matter where you are. I would like to take a closer look into this for you, so I will also be sending you a Private Note.
We want to make sure that we are able to help out with this situation. We have sent you a private note to better assist you.
AlfredoL_VZW
We want to make sure we are able to get this situation resolved for you. Could you provide us with your ZIP code? When did this problem start?
AlfredoL_VZW
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