MiFi 7730L ..... SIM update ?

[HappyCamper707]

Amazing Verizon Wireless,  your device broke when I changed Data Plans.

Switch to the 5 GB prepaid at $40/mo , then the Jetpak refused to transfer data.

Talked to Verizon Tech Support.   They say I need a new updated SIM card.

OK....... how did that happen      ?   ?   ?

Force me to visit a Verizon Store (80 miles away) or wait for the new SIM card in the mail while I have no access to my Data Plan.   Hope this new SIM card functions.

[vzw_customer_support]

Hello! Thank you for messaging in with your concerns. We'd like to work on getting your SIM Card issue resolved. Can we meet in Private to continue?

*Christina

[HappyCamper707]

Q: Can we meet in Private to continue?   

A:  Yes, .... use my gMail  address with Verizon acct.

       Sure would be OK if the Jetpack had access to my Data Plan that's  been " Pre Paid "  .

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Tech support never called back about SIM card update to my MiFi.

Oh well maybe he saw my Dashboard errors with the Prepaid active Plan with no access.

60 days in a Monthly Plan cycle ? ?

Or maybe the latest robo eMail with 2GB Plan error

[vzw_customer_support]

Hello. Thanks for bringing this to our attention today. Do you still need assistance with activating your new SIM Card? *Bryan

[HappyCamper707]

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Thanks for asking , ...... new SIM was installed into JetPack at Verizon Store in Ukiah, CA today  ........(at no charge) .

However that did not fix the Data Plan access.          The 7730L MiFi device is OK.

A service "Ticket" was started & should be resolved in 24 to 48 hours.

Seems my old  2GB  bi-monthly plan  to new 5GB monthly plan is confusing my Pre Paid access.

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[HappyCamper707]

"Ticket" Status :  Pain  &  Suffering Report

JekPack ticket is now an "Open Ticket" with priority.

No Data Plan access due to unprocessed Ticket for over 4 days.

Data stream disconnect suffering is painful, ...... waiting ..... waiting ..........

[vzw_customer_support]

Good afternoon Happy, thank you for reaching out the Social Media Team, I can help you with your ticket. Our goal is to provide you with the best experience. Please, send us a DM, so we can address all your concerns. Verizon is always here to help!

>Aldo

[HappyCamper707 · Accepted solution]

JetPack HotSpot Connected Again

After a month of no access to my PrePay Data Plan, ......

Verizon Wireless finally processed the " Open Ticket " and resolved my issue.

In all fairness, ..... my Pain & Suffering suddenly vanished when I noticed the refund of

2 GB of lost data .

Happy Camper ..... Out .