Mobile hotspot slow
Skid42
Enthusiast - Level 1

Hi I have unlimited plus plan on 2 separate  phones and Hotspot is lucky most times to get 600kb on either phone if it works at all lots of times it says waiting on wifi and I have great signal  but and if I try to download a bigger space app or game it will start to download then keep starting over on 2% and won't download when it tries to work 1 is a galaxy a03  other a orbic and i did all the troubleshooting steps nothing works  Internet works good but Hotspot doesn't  I only used 12gb of data and 700mb Hotspot which nothing downloaded just keep  restarting out of 50gbs plan

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7 Replies
vzw_customer_support
Customer Service Rep

I know that I would be upset if my hotspot was not working as expected and my download had to continue to restart as well Skid42. We're happy to take a look into this issue and help to find a solution. How are the data speeds when you're just using your phone and not on the mobile hot spot? https://www.speedtest.net/

What are the nearest cross streets and city where this happens? When specifically did this issue start?

-Joseph

Skid42
Enthusiast - Level 1

Download 54.1mb and upload 35.1mb on other phone Download 35.7mb upload 22.1mb Pocatello ave  American falls 

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Skid42
Enthusiast - Level 1

I forgot to add its been doing this since I  first started to use it on each phone 

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vzw_customer_support
Customer Service Rep

Skid42, we are happy to address your service concerns. Please send us a Private Note, so we can assist you better. 

*Bee

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vzw_customer_support
Customer Service Rep

We know how important it is to have your devices working, and if you still need assistance, we are here to help. 

~Freddy

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Skid42
Enthusiast - Level 1

Nothing is fixed  the numbers was for internet bit hotshot still has extreme problems and I am having other problems with it I can't call family members on verizon  network  they don't receive my calls most of the time  and if they do it sounds like a crackling ghost sound that they cant understand or if they call same it looks like I have to take phones to a verizon store which I'm not sure if I can since I don't have a receipt from family dollar for the orbic and the other I bought from verizon online if it don't get better waste of money 

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you needed any additional assistance. If so, please send us a private note. 

~Ivone

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