Moto G Power will not connect to new Verizon Network Extender
rhazzon1
Newbie

I recently purchased a new Moto G Power and a Verizon 4G Network Extender.  All of the cellphones in my house connect to the extender except for the Moto 4 Power.  Any suggestions?

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vzw_customer_support
Customer Service Rep

We definitely want you to be able to connect to the Network Extender, too. Tell me, what is the error message you receive when you dial #48 to connect to it? Please share some details, thanks. 

 

ChristinaB_VZW

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Northfork
Enthusiast - Level 1

I also have a new Moto G Power phone and it will not connect to my 3G Verizon Network Extender.  I get the message "Cellular network not available for voice calls."

RoyackD
Enthusiast - Level 1

I  have the same issue. Tried powering down, restarting. not working

Network Extender works fine with Samsung Note 10

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vzw_customer_support
Customer Service Rep

 

Oh no, I'm sorry to hear about the issues you're experiencing with your device. I know how I depend on my phone for just about everything. I'm more than happy to take a deeper look into this to see if we can pinpoint what's going on, this way it can be resolved quickly.  What is the error message you receive when you dial #48 to connect to it?

 

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vzw_customer_support
Customer Service Rep

We would be more than happy to look into this! We will be sending you a Private Note, so we can further assist you.

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