My jet pack is not working
Lesmalls
Newbie

My jet pack is not working 

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vzw_customer_support
Customer Service Rep

We're here to help! Is the device able to turn on/charge? Are you able to connect to any device with the jet pack? How exactly if the device not working? AustinL_VZW

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Jacoby77
Enthusiast - Level 2

when I try to turn on I get the welcome and then it goes away. …I have had it on a charge a good while…I took the battery out and then put it back

 

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Jacoby77
Enthusiast - Level 2

It is not charged

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vzw_customer_support
Customer Service Rep

Thank you for confirming that for us. How long have you had this device? *Robert

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