Network Extender with iPhone 6
__KC__
Newbie

My new 4g LTE Nework Extender is up and running in service - and works fine with my Samsung 6 phone (#48 says I am under coverage and works well throughout area.)

However I cannot get our iPhone 6 phones to work using the extender - #48 always says not under coverage no matter distance or settings I've tried to alter on the phone.

What I have tried so far:

  • Disabled LTE voice (and all to also check) and it made no difference
  • Reset network settings on phone completely and started over
  • Restarted phone multiple times in combination with above two

Looking for a resolution or have to return the extender if can't get it to work with the iPhones.

Thanks!

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Weth
Legend

Why not just use wifi calling and forget the extender?

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Roadblocked
Enthusiast - Level 3

this is not a soluition for many people as SMS texts are not automatically routed over wifi as well.

DAVKLO54
Newbie

Did you get a resolution to this because I'm having the same issue.

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Weth
Legend

Did you try wifi calling if you have a capable phone. Less hassle and it works.

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vzw_customer_support
Customer Service Rep

DAVKLO54 Our 4G network extender is a great solution for indoor service. We want it to work well with your iPhone devices. Aside from the #48 and send not working, how are the calls overall on the iPhones?




SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DAVKLO54
Newbie

When I set Enable LTE to OFF, the extender works great with my iPhone6.  If I have that set to anything else, it doesn't work and calls are dropped or can't even connect.

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Weth
Legend

Like I said, with 6 and above, don't even bother with extender, use wifi calling. 

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Roadblocked
Enthusiast - Level 3

This is not a solution - wifi calling is not acceptable in my situation Because SMS texts do not automatically get routed over wifi - but thanks

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Weth
Legend

Yes they do!  When  VZW wifi is in upper left instead of Verizon, calls, SMS, and MMS are all route over wifi.  Where did you get your incorrect info? 

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Roadblocked
Enthusiast - Level 3

Hi - I know they ‘do’ however they DO NOT automatically get routed over WiFi. 

Here is a scenario I experience at home.

1 bar of LTE service - phone enters WiFi Calling.

Send SMS text message - stuck forever at sending because the phone still recognizes the phone is on cellular, the SMS/MMS are NOT automatically routed over wifi calling in this scenario.  You MUST enter airplane mode to force SMS over Wifi or have 0% service.

However, again this is IRRELEVANT, I release IRRELEVANT because Verizon sells a 4G LTE Network Extender.  This makes it so people do NOT have to connect to your WiFi. 

If Verizon wants people to use WiFi calling exclusively they need to STOP selling 4G LTE Network Extenders immediately - issue refunds to all customers who have purchased them - AND FORCE ALL MESSAGES over WiFi calling.

Please - let’s find a solution for the ACTUAL problem rather than provide bandaid information for solutions that people are not asking for.

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Weth
Legend

I've been using wifi calling since it came out. It is a valid solution.  Extenders are full of problems and cause much more stress than wifi calling.  Most no longer need an extender if your phone is wifi calling capable, so this discussion is very valid here, especially for others to consider. 

For or what it's worth, I do not see your problem here.  When I have 1 bar, but phone is in VZW wifi mode, everything is going In And out of wifi. My obersvarion over many people is it does automatically get routed over wifi. 

wifi calling is not a bandaid and should be the primary consideration in marginal indoor areas.  I have had several shut down their 3G extender and move to wifi calling, and avoided them buying the overpriced, flaky, unnecessary LTE extender.  If I can save others the hassle of an extender, this discussion is worth it. 

The actual problem is marginal cell covereage.  The relevant answer is consider wifi calling. 

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Roadblocked
Enthusiast - Level 3

We are talking about 4G LTE Network Extenders - NOT 3G Extenders

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Roadblocked
Enthusiast - Level 3

Also, this topic isn’t about a debate on which we should use. This is specifically about 4G LTE Network Extenders so coming to this thread and telling people to use WiFi calling is counterproductive.

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rcschnoor
Legend

Roadblocked wrote:

If Verizon wants people to use WiFi calling exclusively they need to STOP selling 4G LTE Network Extenders immediately - issue refunds to all customers who have purchased them - AND FORCE ALL MESSAGES over WiFi calling..

Not all phones are wifi calling capable. Those people do not have the option of wifi calling. Furthermore, unlocked, non-Verizon branded phones are not wifi calling capable on Verizon and it is unlikely they ever will be. These would include Google Nexus phones such as the 5X and 6P. Whether or not the new Google Pixel phones will be remains to be seen. It appears that this phone may have a version of it sold on Verizon which would make it likely to be wifi calling capable, though.

As Weth​ has stated, I ALSO have wifi calling activated on my phones and make use of it in my workplace and in some other locations. My cellular service is somewhat spotty in some of these locations, sometimes going in and out of service. I have never had a problem with SMS/MMS being sent/received when in an area with spotty cellular coverage and wifi coverage.

I also do not consider wifi calling a "bandaid" as it is what I along with many other have been wanting for quite some time and I find it to work as I had hoped.Smiley Happy

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Roadblocked
Enthusiast - Level 3

the 4G LTE Network Extender generally requires phones that also use WiFi calling. 

Just because you guys never have had the problem that people have - does not mean it doesn’t exist.  It most certainly does exist.  I’m not just some idiot spouting off things I haven’t personally experienced.

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Ann154
Community Leader
Community Leader

You would need a phone with HD (VoLTE) Voice feature to route the calls over the 4G LTE router. Most phones capable of wifi calling are also capable of the HD Voice.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Roadblocked
Enthusiast - Level 3

Also, I have WiFi calling enabled on my iphone 7 - along with advanced calling.  I require a 4G LTE Network Extender as a solution in my area.  A Solution that should always work (and always has until I got the iphone 7.)

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vzw_customer_support
Customer Service Rep

Roadblocked, we want to make sure all of your messages are sent without having to put the phone in airplane mode. Are you using the regular messaging application on the phone or Verizon Messages. Have you always had this problem with WIFI calling or did this just begin?


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

DAVKLO54, we understand that using the network extender can be a little confusin if you don't know how it works. When you are using the LTE (data) on your phone you are trying to connect directly to the network. You have an extender, because you have trouble with connecting to the network, so you want to use Wi-Fi when not connected to the network.



MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Roadblocked
Enthusiast - Level 3

This has always happened.  I am using regular SMS messages - Verizon Messages is not an application I will use.