Just installed a Verizon network extender. Extender works great, but is is changing the time zone on our phones from eastern time to central time.
@Rogercarp2 wrote:Just installed a Verizon network extender. Extender works great, but is is changing the time zone on our phones from eastern time to central time.
There's a thread from August of last year with this same issue and I also experienced it moving my extender from my home to my son's 30 miles away. It wasn't resolved specifically, but I think the issue just went away after a day or so, maybe with a software update or a server reset somewhere. Have you restarted your extender to see if that helps?
Wrong location when connected to 4G LTE extender - Verizon Community (verizonwireless.com)
Yes I’ve restarted every thing multiple times
We are having the same problem. Any luck?
Let us now if you're still experiencing any issues with your Verizon service. We have live agent support standing by anytime for assistance. - NicholasS_VZW
Still experiencing this issue
We want your devices to display the right time. Let's see what's going on. Please send us a Private Note for assistance.*Melissa
I continually have this problem since changing to this new and improved Network Extender in March 2021. Anyone that comes to our location and their phone connects (automatically) to the Extender will have their time zone changed.
I have Reset, Factory Reset, checked the Time Zone settings in Admin Web. I just now changed the Setting of "Connected Devices" to "Set by Verizon" to see if that might work. ?????? I will post if this works??????
We have multiple people that travel into different Time Zones, so one of the solutions I was given is to keep phones on Manual Date and Time; NO not an option!!!
Anyone that has a solution I will be interested in trying!!!
We want you to have an excellent experience with your Network Extender, Susanszs. We see that you have done some troubleshooting and you are now testing with another step on the settings ("Set by Verizon"). Your efforts are greatly appreciated and we want to ensure that your concerns are fully resolved, please keep us posted on the results with the new settings after you test for a few days. -Antonio
So, how do the rest of us get this changed? Mine is showing EST, and I live in CST. I don't want to call 4 times into Verizon to try and get to a Tier 2 person just to correct it. Verizon knows this is a know issue and a tech bulletin should be sent out and the ability to get it fixed the first time.
We could swapp, LOL
Hey, Verizon Admins for this site. I have logged into the network extender, changed the time zone to Central for both Admin Web and Connected devices. And it still gives the wrong time zone. What is the deal???? I would attach a screen shot, but your button to attach an image is horrible. You try it and see if it is user friendly.
We are happy to review this with you in depth. After updating the time zone, did you disconnect and reconnect your devices to the extender again?
*Robert
The Change I made did not resolve the problem.
On 10-20 I spent 45 mins on the phone with support, shortly after that I received a text saying "the service issued has been resolved".
For the past week, the Extender has maintained the correct Time Zone! I do not know what was done and can not find the answer. ???
Seems like others need this also!
Susanszs, we are here for you to help in any way we can. So we can help, please send us a Private Note. *Jose
Once you find out what was changed, how about posting it please? Or send tech bulletin. I don't have 30 minutes to spend on the phone getting frustrated that no one knows exactly what was done to fix it. Sounds like the Public Service Commission needs to be contacted and told about this issue with public communications. If I have to spend 30 minutes on the phone, maybe I should do it with them in my state, then tell everyone else to do that vs. messing around with calling Verizon tech support that does not know what they did to fix it. Just throwing out some other options to get the real answer.
Well the week was up and it changed back to the wrong Time Zone. I have spent about 4 hours over the past year with customer support (I believe up to Level 3). The last 2 times they were going to send me a new Extender. Next thing you know the ticket is closed out as solved, WHAT??????
My last contact I was told that the Extenders are on backorder. OK, whatever. I am done and as soon as I find an alternative, I am gone.
We are sad to read that you are still having issues. We are here to help. Please send us a Private Note
*Rebecca
I want this fixed
Still not working
Hello, mpgenaw. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.
*Cassie
Start a new topic or ask questions in the open forum.
