I have been stuck here for 3 days I have spent way too much time on the phone with Verizon to get no where. I have the brand new extender from verizon that will hold 16 phones. Can someone please help me! I can't get anywhere on the phone!
When I dial #48 it tells me that I am not under LTE Extender Coverage. My LED display says, "Connecting to SeGW Server Please wait..." I have tried multiple ethernet cables.
Thanks for those details, they're helpful. Please turn off both your router and the Network Extender for a full 5 minutes. Then, power both back on and follow the steps in this link for set up: http://spr.ly/6603JTWDP; -Jordan
Verizon is awful!
Yes. Verizon is awful in regard to this issue. I switched to T-Mobile last week. Saving $40 per month and excellent service.
FINALLY!!! resolved the Connecting to SeGW server" issue. Only took 6 months. Ended up being either a faulty device or software issue. Either way, a replacement device that came today was plug and play, and boom, it connected as it should. The extender was replaced with the same model. The only difference I noticed was the software version in the extender. The one that would not connect was running: GA4.30 - V0.4.030.310 while the new one is running GA4.38 - V0.4.038.2131. I hope this helps someone. Also, I did not have to even escalate my last and final call to tier 2 or an engineer. I got in touch with tier 1 tech, they coordinated with someone, probably a team lead, and they authorized a swap and in 24 hours, I had a new one sitting in my mailbox. It was a quite simple process compared to the last 6 months of phone calls and trips to electronics stores to buy different routers trying them out. If anyone wants to know. I am running a TP-Link Mesh router system. X20 I believe is the model.
d me to this ever growing list. 14+ hours spread over 3 days (one of which now probably getting charged as a vacation day) trying to resolve this issue through the God-forsaken Twitter chat hub and still no joy. The best I could do was a problem ticket. If that doesn't come to a relatively speedy solution I will most likely punt too.
I would love to know what percentage of the folks having issues are using xfinity for their ISP. Is this solely and issue when trying to connect through xfinity using the xfinity router?
We certainly want to make sure that we do everything that we can to assist you with the connection of your Network Extender, ewigell. When did this issue first begin when connecting it to your Xfinity router device?-Brett
So after many, many, many hours of struggling with VZW and xfinity support I got my answer.
This extender will NOT work with an xfinity XB7 gateway/router because there are settings that need to be updated and there is no way to update them with this gateway.
per Verizon these settings need to be updated:
1. IPSec pass-through has to be enabled.
2. Enable high QoS for the femto, if possible.
3. Ensure MTU size is set to 1448.
This was xfinitys response:
“Looks like the MTU default is 1500. Qos is disabled, and we are unable to change that to enabled from our end as well as IPSec pass-through, I do apologize. If you want more customization of the modem I would recommend purchasing a 3rd party modem as we do allow that.”
Bottom line - the extender is a brick. Only option would be to purchase a compatible third party gateway or a modem and a new router that will allow me to update those settings and cross my fingers and pray. I may ultimately consider rolling the dice and doing one of those things. We will see.
Hi I am having the same issue. Multiple days and still stuck on "connecting to segw server please wait". Tried rebooting, changing ethernet cable, etc. still not working. worked great for a few months then...
mwglynn77, we apologize that you are having the issue of your Extender stating "connecting to segw server...." Have you had a chance to look over our Troubleshooting wizard and tried any of these steps already; https://www.verizon.com/support/lte-network-extender-troubleshooting/#!/main/device/&ASK-SFE116&9704...
-Nicci
I had this problem for several weeks with the sFemto3 extender. In my case, it turned out to be an incompatibility with the Asus router that I was using. I have four different models, configured with Merlin firmware and configured as nearly alike as possible. On two of them, it worked fine, connecting with no issues. On the other two, it would never connect to the server. No idea why. But the router specifics appear to matter a great deal.
I have a Spectrum modem with a TP Link Deco Mesh Router.
Verizon, do you know if this system is compatible with the LTE Network Extender I purchased? I was assured over the phone with the sales rep that it would be compatible.
RCalicutt, we always want to help! An LTE Network Extender enhances your indoor and 4G LTE data and voice coverage to provide better service for your 4G LTE mobile devices. It's an extension of our 4G LTE network that's placed directly in your home or office. -Pamela
RCalicutt, The modem should work with the network extender. The 4G LTE Network Extender works with connections that provide a minimum broadband speed of 10 Mbps downlink and 5 Mbps uplink. However, a broadband connection of 20 Mbps downlink or 10 Mbps uplink or higher is recommended. Click here for more details https://www.verizon.com/support/4g-lte-network-extender-faqs/ . -Pamela
btlalum, thank you for sharing that information with the rest of the community. -Tionna
I've had the same problem,. It worked for a month and then stopped about 2 weeks ago. Have spent 15+ hours researching this and conducted almost a dozen chat and phone discussions. All I got from Verizon was reboot-reboot-reboot... Time to head to T-Mobile
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