I have been stuck here for 3 days I have spent way too much time on the phone with Verizon to get no where. I have the brand new extender from verizon that will hold 16 phones. Can someone please help me! I can't get anywhere on the phone!
We're sorry to hear that you're having issues with your Network Extender. Here is a link with the steps when having issues with the SeGW: https://www.verizon.com/support/knowledge-base-204105/ .
EllisandraC_VZW
I am currently experiencing the same issue. Mine stopped working on 12/29 out of the blue and I made no changes. It would connect and then disconnect every few minutes. After several calls, Verizon sent me a new box and it's stuck on this step. It's been over a month and still not fixed.
Ditto to revjaytee! IF YOU GOT A SOLUTION, PLEASE SHARE! The suggestions I've found so far include moving the GPS device, which is on the extender cable, to a south-facing window with a clear sky view and rebooting my router and the extender. None of that helped. Two people in this forum said to confirm with Verizon that the device is activated for your account, which requires a tier 2 tech, so don't bother with the chat. They told me to call 866-271-7730, option 2, between 8 am & 7 pm local time (which for me is EST.)
Mine couldn't connect because it is INCOMPATIBLE with my Verizon LTE Wireless Home Internet! The level 2 technician "Devin" had repeatedly insisted it would work after I gave him every detail of our setup! I have a 20 page chat log full of incorrect advice. Don't take their word for it! Find out exactly what device they're trying to send you and DIG to be sure it is compatible with your equipment. Much of their online documentation is for devices they no longer issue or support. I finally found this in the device manual for SKU# ASK-SFE116.
"The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet access with minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended." Their wireless home internet does not meet that criteria. (I'm too rural for FIOS.)
I also found that it might not be compatible with iPhone 5.
Time to ship it back!
I also have this problem!!! Can anyone out there help?
Probably not. Even Verizon's tier 2 technicians are often wrong. If I could do this over again, I'd spend the many extra hours to talk to at least three of the level 2 techs separately, describing my whole situation to each, and make sure their advice matches. They insisted that the Verizon LTE Network Extender SKU# ASK-SFE116 would boost the signal of my Verizon Wireless LTE 4G Home Internet (with the cantenna) but actually, it is INCOMPATIBLE!
Oh what I would do to be free of Verizon AND AT&T!
We always want your network extender to work properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.
Verizon, are you replying to me in your message from 03/11/21, starting with "We always want your network extender to work properly"? I can't tell. This "Private Note" that you recommend, is it some specific feature I'm missing here? I've already tried many times to get help directly from you and am now turning to your other customers. Anyway, you won't be able to make a device work that was NEVER COMPATIBLE with your other services in the first place, even though your "level 2" tech insisted repeatedly in a FIVE HOUR chat that it was. Now you're not giving me credit for having returned the device, but that's a separate issue. What else is new?
skriddles
I am just a frustrated customer like you. I have no clue how to send a private message to Verizon support. I suspect my attempt to get their attention resulted in a reply to your plea for help. I strongly suspect, based on my experience and some of the comments here, that the problem lies on Verizon's end. They are not registering or properly registering the extenders to users' networks. Since mine went bad when I switched modems, I suspect that like Comcast and other providers, the modem has to be registered in order for connection to be made.
To J-B2 & Jbaughccm & other customers out there:
Thanks for your posts. For me, it turned out that the network extender is completely incompatible with my setup, which is the Verizon 4G LTE Home Internet. I'm rural, so FIOS (fiber) isn't an option. It's either this wireless home internet or satellite, which I've heard is even worse. Good luck getting your issue straightened out!
Jbaughccm, we want to make sure your Network Extender is working properly. We are here to help. We have sent you a Private Message. Can you please respond to that message? Thank you.
I have tried to reply to the private message. But my mail app gives me the following error message:
This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:
: host 74.125.142.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
@Jbaughccm wrote:I have tried to reply to the private message. But my mail app gives me the following error message:
This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:
: host 74.125.142.27] said:
550-5.1.1 The email account that you tried to reach does not exist. Please
try 550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
You cannot reply to the private message via the email notification. You have to log into the Forum and access your Private Message there to respond to it.
I've found my private message. But I see no mechanism for responding to it.
@Jbaughccm wrote:I've found my private message. But I see no mechanism for responding to it.
You have to open the message by clicking on the 'subject' line which should be a link to the actual message.
Your service and device concerns are our concerns too and we're sorry to hear that you're experiencing problems accessing our Private Message link. Let's continue working together. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:
https://community.verizonwireless.com/inbox
RobertC_VZW
Sorry for the confusion, skriddles. We definitely want to ensure we resolve this issue for you. We've sent you a Private Message to assist you and avoid confusion. - ChristianP_VZW
For the other customers:
I see now that there's a sort of inbox associated with this "community" forum. I have an envelope icon up next to my profile photo that leads to the Private Messages. Verizon sent me a Private Message that basically demonstrated that they didn't read any of my posts.
My extender has the same issue (connecting to segw server please wait) but it has connected before then it restarts and does not connect.
Hi, there! We want you to be able to use your network extender without any issues, & are here to help, larenzo55. Which model network extender are you using? Have you verified with your internet service provider that your firewall settings and router ports are not disabled? -Kia
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