I have been stuck here for 3 days I have spent way too much time on the phone with Verizon to get no where. I have the brand new extender from verizon that will hold 16 phones. Can someone please help me! I can't get anywhere on the phone!
I had the same problem after receiving our network extender this afternoon. It was stuck on "Connecting to SeGW Server..." for several hours each of 3 different times.
After reading here about checking firewall settings, I looked at our router and found I had disabled VPN passthrough for IPSec, PPTP, and L2TP a few weeks ago when I was trying to keep our teenaged son from running VPNs to get around parental controls.
Enabling those protocol passthroughs fixed the issue. The extended booted up and went active within 15 minutes.
Please help me get information about Brian Ackley
Same issue. Worked perfectly with no outside setup for 6 months, now it just hangs trying to connect to the SeGW server indefinitely. This is on a DSL network with no native cell service, on a mountain in Vermont. Sigh!
Your experience and mine lead me to believe that nothing we can do on our end will fix this. This is something that Verizon needs to deal with. Why were we able to connect initially, only a few months later to lose connectivity and not be able to reconnect? Verizon should offer refunds if they cannot fix this issue.
Jbaughccm, we know how important it is to stay connected. Have you attempted to complete a factory reset on the network extender?
EllisandraC_VZW
I have tried every troubleshooting direction or suggestion I have found. I have spoken to 3 different Verizon tech personnel and have followed their instructions without success. One tech person said she reset my account registration. That did nothing to help. I have done factory reset at least 10 times in the past 4 months. I opened all of the numerous ports that one tech advisor instructed me to do. It did not work. WHEN I SET THIS EXTENDER UP FOR THE FIRST TIME 8 MONTHS OR SO AGO, IT connected without difficulty. I did not have to open any ports or do any magical incantation to get it to work. But for unknown reasons it went offline and I have not since been able to get past the connecting to server step. There are dozens of users with the same problem on the Verizon forum. This is not a rare isolated problem. It is a systematic problem that only Verizon can fix.
The only thing I can imagine that is causing this issue is a change made by Comcast/Xfinity (my internet provider) that blocked connection to Verizon’s servers. This would explain why my extender worked fine for months and then suddenly went offline. But as widespread as this problem is, I suspect it must be occurring to people with other providers as well. If this is not the case it has to be a problem on Verizon’s end.
We always want your network extender to work. We'd like to see what's going on. Let's get to the bottom of it. Please send us a Private Note for assistance.
We are sorry to hear that this has occurred and want to make sure you are all set. With regard to the extender issues please send us a private message to further review your issue and see what we can do to help.
Thanks for contacting us about this issue. Are you having an issue with your Wireless services or your Residential services?
an LTE Network Extender. It will not finish the setup process.
Join the (large) crowd. Verizon seems unable to correct this problem or even determine the cause.
I feel for you I'm going on extender #3 with the same issue so frustrating and irritating
We really want to make sure your issue is resolved, Wgd123. What's going on with your Network Extender? Have you tried WiFi Calling instead? It's free and unlimited, and it really keeps calls clear when indoors. Check out the details here: http://spr.ly/6609yMolh
I have this same issue. Has anybody ever had it resolved?
Hello, RCalicutt and we'll help with your Network Extender. Have you restarted the Network Extender and checked to make sure it was active on your account?
- Alan
Alan,
I have done both of those things and I have also spoken with Tier 3 support and still have no issues resolved.
Which model Network Extender are you using? Can you provide me with the model number?
-Tony
It is the Verizon LTE Network Extender.
SW Version: GA4.30
MAC: A49833169E92
Does that help?
Thank you very much, RCalicutt. What happens when you dial #48? What is the status of the LED lights on the extender? By chance, have you tried swapping the ethernet cables connected to the extender?
*Cheyenne
Start a new topic or ask questions in the open forum.
