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New iPhone 7 Plus will not acknowledge my extender. Other phones in house work with the extender. Help!
Mmartin0902
Newbie
‎08-10-2018 06:36 PM

I have new iohone 7 plus. My extender will not recognize it. Everyone else in house has no problems with the extender. Help!

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jav6
Champion - Level 3
‎08-10-2018 07:07 PM

Can you identify the exact model and software version extender you have?

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep
‎08-12-2018 06:41 PM

Mmartin0902, let’s turn this around and get the phone connected.  What specifically happens when you try to connect to it?  Has it ever connected to the Extender since you first bought it?

Sean_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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