Newest model network extender reduces battery life

We recently moved from 3G service (very solid for years) to 4G.  The 4G reception in our neighborhood is terrible, even though we're in the middle of a large metropolitan area.  We got the most recent version of Verizon's LTE Network Extender and our reception greatly improved, but now our battery life has dropped to less than a day.  We're currently having to recharge twice a day to make sure our phones stay lit.

After five calls to tech support, the most recent person put in a trouble ticket to find out what's going on.  (I think the solution is an additional tower somewhere we can access the signal.)

Does anyone have a fix for battery life with the new extender?  I'm thinking the phones must be constantly reconnecting to the extender, eating the power.

Labels (1)
1 Reply
Customer Service Rep

We're sorry to read that you're having issues with the battery life on your device, and we're here to help. Does the device's signal fluctuate? How long did the device last before this?