No internet orbic

christineladd
Newbie

Orbic MiFi  has excellent connection strength but no internet.  I have turned it off and on, reset using the button on the back, and taken out the battery and replaced it.  The battery was fully charged and is at 94% right now .

0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

 

Hi there! Thanks for your message. We know that service is important on all devices. Is the MiFi connected and active on your account? *Andrea

0 Likes
RaRowles63
Newbie

Yes, all it is doing is spinning for the last 1/2 hour , on the quick link

0 Likes
vzw_customer_support
Customer Service Rep

I am confident that we can get to the bottom of your concerns with your device. I want us to go over some troubleshooting to ensure that the issue has been identified correctly. Are you ready to get started? 

~Maria

0 Likes