Orbic Speed 5G R500L5 needs multiple reboots every week - No internet
jackherms
Newbie

Orbic Speed 5G R500L5 needs multiple reboots every week - No internet is the symptom.  Randomly 2-5 times a week I need to hard boot my device to restore internet service.  My devices (laptop, tablet etc.) see the SSID's being broadcast but they cannot connect to the internet.  So far the only way to remedy the situation is to perform a hard reboot (disconnect battery/power and hold down power button for 10 seconds, then reattach power and boot up.  Problem is then solved.  I have seen this issue when there is no cell connection available, but also when there is a cell network available.  Could it be the cell network becomes unavailable (also bounces between 4G and 5G) and causes the hotspot to disconnect and it then cannot reconnect once the cell network becomes available again?  Then only a reboot fixes the issue.  Any thoughts?

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Re: Orbic Speed 5G R500L5 needs multiple reboots every week - No internet
vzw_customer_support
Customer Service Rep

We want to make sure that your home internet is working properly, and we will be glad to help. We sent a Private Note to assist you. ~Geo

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