Phone call starts okay, then other party can't hear me
jberv1
Newbie

We live in rural Colorado and have an LTE extender at the house. When we make calls, they often start off okay, but then the other party can't hear us, even though we can hear them. This issue doesn't resolve and so typically the other party hangs up when they don't hear any response.  Very frustrating.

We have experienced this issue when WiFi calling is on and when it is off.  We have called the internet provided and they have confirmed that our internet service is not experiencing interruptions. Not sure what to explore next. Thanks for any suggestions. 

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vzw_customer_support
Customer Service Rep

We're terribly sorry for the issues you're encountering. We will send you a private note to further assist. 

~Ivone

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