Please open the 4G LTE Network Extenders to allow 'Preferred Access'
mjl54183
Enthusiast - Level 1

Please allow preferred access capabilities for the Samsung 4G LTE Network Extender customer to allow certain cell phone numbers in and to block others. I did not purchase this device to act as a Verizon cell tower for anyone to use in my complex. There are currently 5 people on my Extender and I have my phone off.

Please fix this ASAP. This is a BIG problem for those of us who live in a dense area and get kicked out of the device we purchased. I have never bought a hardware product that was rendered useless due to a software issue.

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vzw_customer_support
Customer Service Rep

I can understand it's important to be able to have the whitelist functionality on your 4G Network Extender in order to make sure you get preferred access, harphaulingdad. We have lifted this issue up to Samsung and advised that the whitelist feature is needed for the new version of this accessory.

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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34 Replies
Acrillix
Specialist - Level 2

It is not called Preferred Access it is called a White List. You can add just the MDN's you want to add and only those MDN's are able to access the Network Extender.

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mjl54183
Enthusiast - Level 1

Not sure if being rude or just trying to clarify what I was meaning. either way, your response wasn't necessary. I'm sure tech support at Verizon gets what I am asking. Sure, without using layman's terminology it is called a White List.

the point I was making is that the newer 4G LTE Extenders that Samsung has made for Verizon do not have that functionality.

The other point I am making is that it is like buying a hamburger for yourself at the drive thru and by the time you pull up to the second window, after paying at the first, the hamburger has been eaten and a hamburger club has been formed by the staff and they won't let you in their club. You are left with nothing and the hamburger club gets all the benefits of what you just paid for.

That is essentially what is happening. Everyone else is benefiting from my Extender and I am not allowed on it when I get me from work because there are too many people in my surrounding area with Verizon devices.

I hope that was technical enough for you.

VWPRICE2
Newbie

How to add numbers to your extender

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Acrillix
Specialist - Level 2

This is currently not possible. I will let you know when it is possible (if ever)

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makinthemagic
Enthusiast - Level 1

I'm going to add myself as someone who experiences this problem.  I live in a large apartment complex and the building blocks all cell signals.  I installed my network extender.  It constantly drops the connection to my phone.  I'm not sure if the device is defective or if its over capacity since everyone with a verizon phone around my unit is getting a piece of my $250 investment.  I'd like to limit their access or be able to charge them for it.

Please find a way to implement white list, preferred access, restricted access or whatever the F you want to call it.  Had I known it lacked this capability I probably would have found a better use for my $250 as wifi calling work better.

EUGLOV25
Enthusiast - Level 1

I too would like to voice my request to implement managed access for the 4G LTE Network Extender. I recently purchased the extender to help with getting a better signal in my apartment. While I do not mind other customers using the extender, I do have an issue with my phone not having a priority on it.

I do want to note that you can control the transmit power for the device from the web portal. I have mine set at 20% (I have a small studio.) At this time of writing I am the only one connected to it. So that could be a way to limit others from connecting to it.

Pakbry
Enthusiast - Level 1

Yes! Priority access is necessary for my situation as well. Verizon clearly states this functionality on the support site. Verizon, please allow managed access in some form.

vzw_customer_support
Customer Service Rep

We would love to help you set up your Network Extender. In order to do so, we would need access to your account. This way, we can see if we can set up mobile numbers you want to access your Extender. Please meet us in Facebook at, Facebook.com/Verizon or in Twitter @VZWSupport.

JavierMD_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Pakbry
Enthusiast - Level 1

This feature still is not available. Here is their response:

"The 4G LTE Network Extender only supports open mode at this time. Managed mode is being evaluated, Verizon makes no warranty as to its timing or availability."

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PeteBoston
Contributor - Level 1

I'll add myself to this thread as well.  I am frequently bumped off my own Network Extender since there is no whitelist or priority/preferred Phone list.  There is nothing I can do to stop the neighbors from bumping me off my own Network Extender, rendering it useless except lower the power to the point where it doesn't even work throughout my house anymore. Opened up a case with VZW on the topic, but didn't go anywhere.

jerro
Enthusiast - Level 3

Verizon agents should stop telling people that the 4G Extender has white lists. It does not! Only the 3G has it as of now. Hope it is updated soon to do so.

harphaulingdad
Enthusiast - Level 1

I agree. This capability is needed as soon as possible.

vzw_customer_support
Customer Service Rep

I can understand it's important to be able to have the whitelist functionality on your 4G Network Extender in order to make sure you get preferred access, harphaulingdad. We have lifted this issue up to Samsung and advised that the whitelist feature is needed for the new version of this accessory.

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ceakins
Enthusiast - Level 2

You need to do better than this, before I decide to take legal action. You advertise my area as a good coverage area, then tell me on the phone it's marginal. I barely get one bar outside in the open. So you send me this network extender. I get bumped off of it all the time, I've tweeted you screenshots of the extender showing multiple people connected to it. I'm not sure what else to do beside file a lawsuit, and find a different service provider.

vzw_customer_support
Customer Service Rep

Ceakins, we can understand you wanting to have the best service available in your home area.  We are here to provide support and want to keep you as a customer.  We will be happy to take a closer look at this problem for you.  I am sending you a private email so that we can provide some personal support.

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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ceakins
Enthusiast - Level 2

You've been "taking a look" at the problem for years now, and tell me the area is marginal. I live right next to a major industrial area, an airport, and boeing.

vzw_customer_support
Customer Service Rep

ceakins,

I can certainly understand you frustration. Have you looked into getting a Network Extender? We can also help you get one as well, if you are interested.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ceakins
Enthusiast - Level 2

Did you even bother to read what I said? I already have a 4G network extender, it doesn't allow me to set who can access it, so basically you are gettting a free cell site using my internet. I'm going to sue you over it. Do you understand that?

vzw_customer_support
Customer Service Rep

ceakins,

When you have a 4G Network Extender, you can only connect to it, if you are within the 50 foot range. The 4G Network Extender only has a capacity for up to seven active devices.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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ceakins
Enthusiast - Level 2

I live in apartment, I have been kicked off my own extender, Im not sure why you don't understand that. There is no way to whitelist phones currently. I'm done with this pointless conversation. Expect an FCC complaint, as well as one to my attorney general.