Problem With Ellipsis Jetpack firmware update
LLOWEL83
Newbie

I am trying to do the update firmware for the Ellipsis Jetpack. I am having difficulty finding the wifi connection.  I have plugged to jetpack in to my desktop computer and my cable router. I am getting an error message that the jet pack is not being recognized, Please advise the next step to take

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John_Getzke
Champion - Level 1

When you plug a Jetpack into a PC a data connection will be detected which will automatically shut down the wireless broadcast of most Jetpacks.  To operate the Jetpack as a USB connected device you need the correct drivers which can be downloaded from Verizon's support website for various Operating Systems.

Otherwise if you want to plug your Jetpack into something over USB for charging only then you will have to attach it to a USB power only adapter such as the provided wall adapter it comes with.

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LLOWEL83
Newbie

please let me know if the jet pack should be plugged into the computer

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LINCRE85
Newbie

I don't have a computer. Is there another way to up grade my jet pack. I have a tablet and cellphone

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John_Getzke
Champion - Level 1

Try the instructions documented here for performing an Over the Air update:

https://www.verizonwireless.com/support/knowledge-base-84600/

You would need a machine that can access the Jetpacks admin page.

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