SLS-BU103 started dropping calls
Mwniswonger
Enthusiast - Level 2

I have an SLS-BU103 installed.  Worked great on my Samsung S10+ and wife's Note 9 for 6 months. About a month ago, calls started to drop after 5 minutes. Verizon customer service was not able to help. I have rebooted, factory reset the extender and changed settings on phone. Wifi calling is disabled. Nothing worked.  Internet speed is 500Mb down, 20Mb up. No issues with Internet access dropping.

I am in zip code 95610.

Any help would be appreciated. 

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vzw_customer_support
Customer Service Rep

Mwniswonger, making sure that you can stay connected is a must. Thanks so much for the helpful information you shared. Please tell us, are both of your devices' software fully up to date? Have there been any recent changes in your area such as new construction or any recent storms? What color is the LED light on the network extender?

 

LauraF_VZW

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