Samsung 4G LTE Network Extender 2 searching for GPS

I have a Samsung network extender SLS-BU10B, and it has been working fine for the most part. However, now it won't connect and it say's "searching for GPS".

I have done everything I can think of to get it to work, but nothing works.

I have rebooted it multiple times (daily), changed the ethernet cable, changed the cable from the unit to the GPS, installed the GPS module directly on the unit, performed a factory reset, and even moved it outside the house into the yard. But it persists with the message "searching for GPS". 

How do I get this to work?

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Customer Service Rep

Sounds like we need to get this extender added to the account for you to work correctly. Please send us a Private Note.