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Samsung 4G LTE extender randomly restarting

I've had my extender for a bit now, perhaps a year.  Recently, I noticed it started dropping my cellphone's connection about twice a day -- whenever doing something data related such as listening to a podcast.  Usually, I've been no where near the box when this happens, but yesterday I happened to be there when it dropped.  The display read 'starting up' as if it had spontaneously rebooted.  The extender and my DSL modem both run off of a UPS, so I'm positive it wasn't a power hit.

I've tried power-cycling the extender, but it hasn't improved the reliability.  I've not yet done a factory reset on it.  I'm wondering if it's starting to have a hardware failure.

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Customer Service Rep

Jattier, we want to ensure you get the assistance you need regarding your network extender. We would like to troubleshoot your device and ensure it is working properly. Please follow/DM us on Twitter or Private Message us on Facebook.