Samsung 4G LTE network extender 2
UpNorthMom
Newbie

We have had the network extender for a couple of months to improve reception in our house.  The signal is stronger in our house but incoming calls no longer ring when in our house.   Our phone just pops up a voicemail.  We have two Apple iphone 7 and two X and they all have the same issues.  We didn't have this until we set up the extender.  

 

Any suggestions appreciated.  Thank you

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vzw_customer_support
Customer Service Rep

UpNorthMom, we don't want you to miss out on any phone calls. Does the phone show that there is an actual missed called? When you travel away from the home and Network Extender, do you receive the calls without any issues?  KevinR_VZW

jav6
Champion - Level 3

How are your outgoing calls?  If you dial #48 do you get the alert that you are 'under network extender coverage' or not?

...Just another VZW customer...trying to offer some assistance...
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