Slow 4G LTE (Installed)
DRWDG
Enthusiast - Level 2

For the 1st few months my Ethernet connected desk top had a good download speeds using a cantenna on a 4G LTE 10 GB dataplan.  I have no other devices connected and WiFi is disabled on the router.  For the past 6 weeks  speeds are usually less than 0.6  from 11AM to 9 PM.  Weekly, I have opened  tickets, but they get closed when the techs determine there is "nothing wrong".    I expected and am still paying for the advertised 5 - 10  speed - but getting dial up speeds that seriously degrade the usage...      Seems like cell tower congestion to me, but no one at Verizon I have talked to will admit that is the problem.....  they keep opening tickets and closing them without any resolution.    I cannot recommend Verizon to anyone else.

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1 Solution
Ann154
Community Leader
Community Leader

The new Verizon Plan Unlimited FAQs | Verizon Wireless

Data over 10 GB used as hotspot data is restricted to 3G speeds for the remainder of the billing cycle.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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35 Replies
John_Getzke
Champion - Level 1

> For the past 6 weeks  speeds are usually less than 0.6  from 11AM to 9 PM.

When citing performance metrics it is important to provide the context.  Where are you getting your numbers from and what is your connection environment like?  Any overhead from a VPN should be excluded from your true performance.  Performance metrics from multiple machines are also good to know.  Compare Ethernet cable connections to WiFi when standing next to the home router for a bigger picture.  2GHz and 5GHz WiFi if the home router supports it.

>  expected and am still paying for the advertised 5 - 10  speed - but getting dial up speeds that seriously degrade the usage...    

As far as I know advertised speeds for LTE are still 5-12 Mbps.  If you are consistently receiving poorer results from a common performance tool such as speedtest.net then you have serious leverage over VZW to intervene.  Capture some screenshots or logs for confirmation.

> Seems like cell tower congestion to me, but no one at Verizon I have talked to will admit that is the problem

Congestion is within the realm of possibility but unlikely for the extended periods of time that you mention.  Perhaps during prime time late in the evening after work but shouldn't be an issue earlier in the day.

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vzw_customer_support
Customer Service Rep

Dave, we want you to feel great about our services. It is understandable that slow data speeds can have a negative impact. Let's see how we can turn this around. Please share  with us your zip code.

SheritaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DRWDG
Enthusiast - Level 2

43830

regards,

Dave

vzw_customer_support
Customer Service Rep

Dave, thank you for your patience, we really want to get your service back up to speed.  Your area is clear with no other reported issues.  Have you tried rebooting all the equipment including the Cantenna, the router and the computer?   Have you also made sure there is not an update available for your computer. 

Follow the link for instructions: http://vz.to/2mBuesE

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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DRWDG
Enthusiast - Level 2

You have given me the same answer I have gotten multiple times over that past 7 weeks from Verizon customer and tech support.      I have done all those things.

I am Ethernet connected to the modem with 2 desk tops and 1 printer.  My WiFi is turned off.

As I have said - download speed varies on a semi regular pattern.    Speed is usually OK in the AM – starts to get slow around noon..  Becomes so slow in the evening that I usually cannot do anything on line, and is slow on weekends.  Can you assure me that this is not caused by overloaded cell traffic now that people are signing up for your unlimited service?  Streaming or online gaming?

One customer service rep told me the speeds measured by your techs remotely from the cell tower ranged from 4 to 23 – clearly a very large variation.  I see the same variation but even slower.  Please see the download from OOKLA speedtest below.  (note this is GMT time – OHIO is 4 hrs earlier)

A service tech needs to come out to meet with me and see firsthand the issue?

regards,

Dave

IP_ADDRESS

TEST_DATE

TIME_ZONE

DOWNLOAD_MEGABITS

UPLOAD_MEGABITS

LATENCY_MS

SERVER_NAME

DISTANCE_MILES

[removed]

2/23/2017 23:42

GMT

1.44

1.8

71

Columbus, OH

50

[removed]

2/25/2017 0:15

GMT

1.28

1.27

63

Yellow Springs, OH

0

[removed]

2/25/2017 20:20

GMT

1.24

2.05

62

Yellow Springs, OH

0

[removed]

2/26/2017 1:06

GMT

0.34

1.11

78

Yellow Springs, OH

0

[removed]

3/2/2017 23:45

GMT

0.61

1.23

79

Troy, OH

50

[removed]

3/4/2017 13:36

GMT

1.1

2.54

71

Oxford, OH

50

[removed]

3/4/2017 13:37

GMT

4.91

3.82

72

Oxford, OH

50

[removed]

3/4/2017 13:40

GMT

4.29

5.28

71

Oxford, OH

50

[removed]

3/4/2017 13:42

GMT

2.38

4.57

71

Oxford, OH

50

[removed]

3/4/2017 13:43

GMT

1.55

4.01

72

Oxford, OH

50

[removed]

3/4/2017 13:44

GMT

3.01

3.01

79

Oxford, OH

50

[removed]

3/4/2017 13:45

GMT

3.46

3.99

72

Oxford, OH

50

[removed]

3/4/2017 14:02

GMT

1.54

1.88

64Ann Arbor, MI

150

[removed]

3/4/2017 14:04

GMT

0.87

1.94

64

Ann Arbor, MI

150

[removed]

3/4/2017 14:06

GMT

1.08

1.87

55

Ann Arbor, MI

150

[removed]

3/4/2017 14:07

GMT

1.33

1.55

72

Ann Arbor, MI

150

[removed]

3/4/2017 14:15

GMT

0.46

1.87

72

Ann Arbor, MI

150

[removed]

3/7/2017 16:06

GMT

3.58

2.19

7

Columbus, OH

0

[removed]

3/8/2017 17:28

GMT

10.15

3.16

79

Columbus, OH

50

[removed]

3/9/2017 15:38

GMT

0.89

2.44

72

Columbus, OH

50

[removed]

3/11/2017 14:00

GMT

0.4

2.69

63

Yellow Springs, OH

0

[removed]

3/11/2017 14:16

GMT

2.38

2.52

72

Columbus, OH

0

[removed]

3/11/2017 14:17

GMT

0.87

1.9

70

Columbus, OH

0

[removed]

3/11/2017 14:29

GMT

0.57

1.09

80

Columbus, OH

50

[removed]

3/12/2017 21:40

GMT

0.66

1.49

78

Yellow Springs, OH

0

[removed]

3/13/2017 18:53

GMT

3.42

3.12

71

Columbus, OH

0

[removed]

3/13/2017 22:22

GMT

0.57

1.74

64

Columbus, OH

0

[removed]

3/13/2017 23:24

GMT

0.42

0.89

72

Columbus, OH

0

[removed]

3/14/2017 13:13

GMT

3.9

2.87

78

Columbus, OH

50

[removed]

3/14/2017 13:57

GMT

3.1

2.98

79

Columbus, OH

50

[removed]

3/14/2017 15:18

GMT

0.79

2.32

71

Columbus, OH

50

[removed]

3/14/2017 17:12

GMT

3.55

3.11

59

Columbus, OH

50

[removed]

3/14/2017 17:28

GMT

4.66

4.89

70

Columbus, OH

50

[removed]

3/14/2017 19:08

GMT

1.99

2.86

77

Columbus, OH

50

[removed]

3/14/2017 20:17

GMT

1.01

4.12

72

Columbus, OH

50

[removed]

3/14/2017 22:11

GMT

0.64

1.79

240

Columbus, OH

50

[removed]

3/15/2017 17:02

GMT

5

5.65

77

Troy, OH

50

[removed]

3/15/2017 17:03

GMT

4.44

2.75

81

Troy, OH

50

[removed]

3/15/2017 18:4

GMT

0.96

3.29

62

Yellow Springs, OH

50

[removed]

3/15/2017 23:06

GMT

0.65

1.29

80

Oxford, OH

50

[removed]

3/16/2017 12:59

GMT

8.88

4.06

72

Columbus, OH

50

[removed]

3/16/2017 13:03

GMT

3.84

2.77

80

Columbus, OH

50

[removed]

3/16/2017 13:04

GMT

2.99

2.97

78

Columbus, OH

50

[removed]

3/16/2017 13:15

GMT

8.57

4.78

72

Columbus, OH

50

[removed]

3/16/2017 13:18

GMT

4

4.45

71

Columbus, OH

50

[removed]

3/16/2017 13:19

GMT

5.54

5.11

73

Columbus, OH

50

[removed]

3/16/2017 13:21

GMT

11.05

3.05

72

Columbus, OH

50

[removed]

3/16/2017 13:22

GMT

18.18

5.12

71

Columbus, OH

50

[removed]

3/16/2017 13:24

GMT

7.88

4.66

72

Columbus, OH

50

[removed]

3/16/2017 13:25

GMT

10.55

5.67

72

Columbus, OH

50

[removed]

3/16/2017 13:26

GMT

13.14

5.42

73

Columbus, OH

50

[removed]

3/16/2017 13:28

GMT

3.28

2.92

68

Columbus, OH

50

[removed]

3/16/2017 13:29

GMT

2.56

4.48

80

Columbus, OH

50

[removed]

3/16/2017 13:30

GMT

3.03

2.22

72

Columbus, OH

50

[removed]

3/16/2017 13:54

GMT

3.09

2.07

78

Yellow Springs, OH

0

[removed]

3/16/2017 14:24

GMT

3.47

3.3

62

Yellow Springs, OH

0

[removed]

3/16/2017 23:06

GMT

0.44

2.81

73

Oxford, OH

50

[removed]

3/16/2017 23:47

GMT

0.43

2.34

63

Dayton, OH

0

[removed]

3/16/2017 23:58

GMT

0.85

2.35

63

Dayton, OH

0

[removed]

3/17/2017 1:08

GMT

0.45

1.44

62

Dayton, OH

0

[removed]

3/17/2017 1:25

GMT

0.61

0.6

62

Dayton, OH

0

[removed]

3/17/2017 1:26

GMT

0.45

1.52

78

Dayton, OH

0

[removed]

3/17/2017 1:45

GMT

0.27

1.36

151

Dayton, OH

0

[removed]

3/17/2017 1:47

GMT

0.34

1.64

62

Dayton, OH

0

[removed]

3/17/2017 12:45

GMT

2.02

5.26

60

Columbus, OH

50

[removed]

3/17/2017 12:46

GMT

2.4

3.08

72

Columbus, OH

50

[removed]

3/17/2017 12:47

GMT

2.85

3.14

62

Columbus, OH

50

[removed]

3/17/2017 12:48

GMT

4.51

2.93

72

Cincinnati, OH

50

[removed]

3/17/2017 12:49

GMT

2.76

3.03

78

Yellow Springs, OH

0

[removed]

3/17/2017 12:50

GMT

2.83

2.59

71

Cincinnati, OH

50

[removed]

3/17/2017 12:52

GMT

2.06

3.12

220

Nablus

6150

[removed]

3/17/2017 12:53

GMT

4.54

2.56

152

Juneau, AK

2550

[removed]

3/17/2017 13:16

GMT

1.78

1.25

80

Cincinnati, OH

50

[removed]

3/17/2017 13:52

GMT

6.7

3.09

60

Columbus, OH

50

[removed]

3/17/2017 14:09

GMT

1.53

2.52

60

Columbus, OH

50

[removed]

3/17/2017 15:22

GMT

7.66

5.62

61

Columbus, OH

50

[removed]

3/17/2017 16:55

GMT

2.66

2.8

72

Columbus, OH

50

[removed]

3/17/2017 18:43

GMT

1.34

3.78

72

Columbus, OH

50

[removed]

3/17/2017 19:51

GMT

1.49

2.16

71

Columbus, OH

50

[removed]

3/17/2017 20:10

GMT

0.75

0.85

72

Columbus, OH

50

[removed]

3/17/2017 20:29

GMT

0.72

1.86

76

Columbus, OH

50

[removed]

3/17/2017 22:20

GMT

0.9

0.57

79

Columbus, OH

50

[removed]

3/17/2017 23:10

GMT

0.7

1.92

78

Yellow Springs, OH

0

[removed]

3/18/2017 0:22

GMT

0.35

1.62

71

Columbus, OH

50

[removed]

3/18/2017 0:39

GMT

0.36

2.04

72

Columbus, OH

50

[removed]

3/18/2017 13:51

GMT

2.06

2.77

76

Columbus, OH

50

Personal information removed as required by Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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VIPERZW
Newbie

Dave,

I've had the same problem around the same time frame and have made numerous calls to Verizon Wireless tech support about it. I can't help but feel a strong correlation to the Verizon unlimited offers starting and my connectivity speed and consistency issues. Prior to the unlimited Verizon plan offering I was pulling upwards of 10Mbps, spiking near 20Mbps at times but consistently hanging around the 10 mark a little over a little under sometimes. But since about the same time as you I'm now hanging around 2.5-3 range, which seems better than yours, but still not as it was sold to me. I left Centurylink because of those speeds and switched to Verizon for the faster with the expectation that I would be getting 5-12 Mbps reliably which it has been anything but since March.

I've mentioned my theory a couple times and they even sent out a tech to survey my road for signal quality, citing it was not as good as they had originally advertised. They said possibly due to vegetation and/or new buildings. I told them I live a preserve area, there are no new buildings and no new trees, I can literally see the tower from the top of my house...my signal strength is the same as it has been since I purchased the cantenna last summer. In the end the last tech basically didn't disagree that it was possibly due to the tower being overwhelmed by new devices and congestion is causing my issues. To which I replied it was not acceptable that those of us who already had services agreements with Verizon with the expected delivery of 5-12 Mbps consistently, should not be suffering due to these new users. Unfortunately I will need to seek another ISP if this is the type of service that I am going to have to pay $120 a month for.

So your not alone Dave,

Sincerely,

Zac

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BFlowers37
Enthusiast - Level 1

Dave I feel your pain. I too am from the 43830 area. We've had the service since Monday. The first two days we were getting 3 Mbs tops. I was happy with that since as you know Windstream only gets 1 Mbs out here if you're lucky. After those first two days its been like having Windstream again. Well starting yesterday my computer connects to the internet, but has the yellow triangle with a ! In it saying "no connectivity" I can't even cancel my Windstream at this point! Absolutely ridiculous. Please keep this updated so I can see your resolution.

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BFlowers37
Enthusiast - Level 1

Not a good sign that I yahoo search "Verizon 4g lte installed slow speeds" and the first thing I see is a thread in the same zip code.

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ROBNLVILLE
Newbie

I have been seeing the same problem. I was getting speeds of 10-12 Mbps for the first few weeks that I had the device (March 2017).  Starting on Friday (4/28/2017), my seed has dropped to less than 1Mbps consistently.  I also have ATT unlimited on my phone and am not experiencing the same problem.  I can clearly see the cell tower from my house, so that shouldn't be an issue.  I am testing both connections with the Speedtest app and am getting 10-12 Mbps on the ATT connection, but less than one on Verizon.  It would seem that the problem is on Verizon's network. I find this unacceptable.  This is my first experience with Verizon and so far I am not impressed Or even remotely satisfie.    I am glad that I didn't let them talk me into switching over my ATT phones.  

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Ann154
Community Leader
Community Leader

The new Verizon Plan Unlimited FAQs | Verizon Wireless

Data over 10 GB used as hotspot data is restricted to 3G speeds for the remainder of the billing cycle.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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VIPERZW
Newbie

I'm not sure what the reason for posting this is, as it seems to have two possible meanings. So are you saying that because they are restricted to 3G speeds it can't be the reason for the slower speeds because we are using 4G LTE? Or are you stating that because you think we're unlimited users and we are being restricted to those speeds?

My response to the first part is 3G speeds just means they are using slower speeds over the 4G LTE connection, less bandwidth usage true, but still the potential for a cell tower to be overwhelmed at certain times periods to the point that it bottlenecks all users.

If you mean second well this conversation was originally about users that are using 4G LTE Installed, non-unlimited data plans.

On a side note, since I last spoke to tech support and then posted in this site I have been pulling again around 12 Mbps fairly consistently and even were spiking around 18 Mbps on my last speed test Thursday/Friday and over the weekend. My concern is that there are Quality of Service guarantee's that Verizon could put in place to ensure that those not on the unlimited plan are given priority for speed and consistency even during peak times, until they can upgrade their infrastructure to deal with the heavier loads.

Here's hoping for those with less than satisfactory service that Verizon is able to rectify your issues soon.

Sincerely,

Zac [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Nerk109
Newbie

Interesting to find this thread.  I also live in the 43830 zip. I've had the cantenna since it came out.  Started having very slow speeds a year ago (less than 1Mbps). The VZW towers and network all checked out fine (shocker). They said I would have to pay $150 for a service call or renew my contract and just get a whole new setup.  That's what i did and that was waste. Worked ok for a while but then started getting slow again.  I've reset everything I can back to factory defaults, left the thing unplugged for days and then rebooted, etc. Still less than 1Mbps. Gone through the dreaded hour long trouble shooting calls and everything continues slow-so slow that when they had me ping their server it timed out! They transferred me to their internet network engineers or something like that. Thought this would be good as it is the highest level of support (according to the rep). Nope. Everything checks out great. You should schedule a service call for $150.  Huh. Fascinating. My phones and tablet work great. The device with an external antenna (4 of them in the can I think) can't connect properly? I guess all of us in this area must have bad routers and/or cantennas. That's quite a coincidence.  They said that maybe my cantenna is in the wrong spot. Ummm I didn't install it. The first guy several years ago when it was put in did all kinds of signal strength tests, etc. The guy last year just took the old one off and put the new one on. Gone in no time. Yep, my fault and will have to pay $150 to get it "resolved." Guess I will resort to using my phones hot spot.  I don't have any other option to internet where I live with the exception of satellite.  We restrict our usage very much to the point that each device is usually less than 10Gb per month.

BTW, I did switch to the unlimited plan a couple months ago to lower my bill by $100/month.  It was slow before that and super slow after. Yes, I know they can (can=will) slow our speeds after 10Gb of tethered data but when my month has just started and it took several attempts to get this page to load and about 2 minutes...I don't think it's because I'm over my data.  Eager for the Verizon moderators fix for this issue for all of us.  (holding breath)

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vzw_customer_support
Customer Service Rep

Nerk109,

We apologize for any inconvenience. It's our goal to provide the best solution to help you move forward with Verizon. We definitely want to take a deeper look into your concern. For us to fully assist, please respond to the private message.

CoreyM_VZW

@VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BFlowers37
Enthusiast - Level 1

Yeah it's not a "being past the 10Gb limit" issue.  would just like to be able to connect my DVR to the internet so I can watch my playlist when I stay in hotels since I travel a lot. My speeds are so slow it won't connect! I called Verizon two weeks ago and opened a ticket. They told me they would call me with the issue resolved within 4 days. Still no word. I'm at the point that I'm just going to send them all of their shit back and cancel. If they give me some contract bs I'm certain hat I have more than enough documentation showing hat I have tried to get them to solve the problem.

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vzw_customer_support
Customer Service Rep

Bflowers37, having a fast connection is a must, I regret you are having this trouble. I do want to help you get this fixed so you can stay with us.  I looked at that zip code and all looks great so let's troubleshoot a little more. What make and model device do you have? I see you said you travel a lot do you have this trouble outside the 43830 zip code as well? AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BFlowers37
Enthusiast - Level 1

[Removed] is the devices number if that will give you any info. I am not home or I would get it for you.

Yes I travel a lot, but not with the cantanna. It just keeps dropping connection to my DVR.

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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vzw_customer_support
Customer Service Rep

We can’t have you constantly dropping service BFlowers37. Is it happening on multiple devices? When did you first notice the issue?

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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BFlowers37
Enthusiast - Level 1

It's obviously an issue in this zip code, but they continue to look the other way and ask generic questions.

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BFlowers37
Enthusiast - Level 1

Two days after the 4G LTE Installed was installed. the first 2 days it was at max 5Mbs. Now it's less than 1Mbs. I'm. It over the 10GB. Are you guys messing with me?

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vzw_customer_support
Customer Service Rep

We’re glad that you are experiencing increased speeds from the device, BFlowers37. We appreciate your patience throughout this process and we look forward to the results form our open ticket.

Please feel free to reach out to us with any other questions or concerns you may have and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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