Upgrade my software
JAMTRU52
Enthusiast - Level 1

How do I upgrade the software on my 800L jetpack using a Mac computer. The instructions are only for a PC.

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7e18n1
Specialist - Level 3

My Jetpack updates automatically, are you saying yours does not?

See page 25 of the user manual -- what is the current software version?

Verizon Ellipsis Jetpack user manual

https://scache.vzw.com/multimedia/mim/ellipsis-jetpack-um/ellipsis-jetpack-um.pdf

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NAHENAHE4754
Enthusiast - Level 1

i have the same question!!!!!!

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rahdesign
Newbie

I have the same question. "Windows Only" does me no good.

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vzw_customer_support
Customer Service Rep

We want your device to be updated so it can function to its fullest potential, JAMTRU52. Your device will need to be connected to a Windows device in order to process the update. I do wish there was a work around but can confirm this to be true. In addition, here are the instructions to complete the process: https://www.verizonwireless.com/support/verizon-ellipsis-jetpack-mhs800l-update/#instructions


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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rahdesign
Newbie

This still does not help those of us who only have Apple computers. Can we take the device to a Verizon store to get the upgrade installed? If this is the case, it is incredibly inconvenient since it is the ONLY option you are giving us in order to continue using the Jetpack. Not happy!

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vzw_customer_support
Customer Service Rep

I certainly do apologize that those instructions are for Windows only, rahdesign. I wanted to save you an unnecessary trip to the store. You can still do the software update over-the-air with the device through the device admin page. You can follow the steps listed here for a first attempt at the software update: http://spr.ly/65838RtBS
If those steps do not work to update the software on your device you can go through the Jet pack administrator tool. To do this please navigate to http://192.168.1.1 and use your WiFi password to log into the admin page. From the Jetpack tab please select Software Update. From the Software Update tab please select Check for Update.
If you’re unable to receive the update through the admin page please complete a factory reset on the device with these steps: http://spr.ly/65858RtBt

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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djo1
Newbie

I'm new to the Forum. I need to see the entire discussion about this update but can't.  I also have a Mac. Please tell how to see it all. Maybe it's because I'm using my phone?  Will you be emailing me a Reply? 

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7e18n1
Specialist - Level 3
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7e18n1
Specialist - Level 3

My Jetpack updates automatically, are you saying yours does not?

See page 25 of the user manual -- what is the current software version?

Verizon Ellipsis Jetpack user manual

https://scache.vzw.com/multimedia/mim/ellipsis-jetpack-um/ellipsis-jetpack-um.pdf

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