set it up about a month ago and have been having problems getting incoming calls, i have people telling me they are calling 10+ times and my phone never rings. i tried it myself with another phone on the extender and the same problem. strange thing is it shows 4-5 bars but the 4g symbol is not lit up, its like a shadow. did a little testing and noticed if i shut off WIFI on the phone it works flawlessly and the 4g symbol lights up, turn on wifi 4g shadows and no incoming calls?
We always want to see you get the best connection! What model is each device? Are you also using the WiFi Calling setting on the device?
both phones are samsung S9, yes wifi calling is on
I can confirm that shutting WiFi off, even for just a few seconds gets us reconnected to the extender. At all times, dialing #48 confirms that the phones are under extender coverage.
I still don't know how to solve the issue but after seeing many threads and trying these steps, it is frustrating to miss incoming calls intermittently. Outgoing calls (as well as text messages in/out) work perfectly.
On our iPhones, we tried related features on or off (wifi calling, calls on other devices, VoLTE) but to no avail. Also tried resetting the extender to factory defaults and replacing SIM cards in the phones.
Seeing that shutting off WiFi helps temporarily, I tried a different wireless routers (both ASUS and Verizon Quantum Gateway), eliminated VZ QG as router and tried the extender connected to the VZ QG while phones are connected to Asus router. Incoming calls go through, until they randomly stop.
Updated iPhones and also reset all network settings. No luck. It's as if the extender just drops the phones or maybe there is a connection timeout and no keep-alive to maintain the connection.
Spoke with Verizon twice - they tried different provisioning options. Made no difference.
Will follow this thread for any developments.
Did you receive a fix for this by chance? I spent several hours on the phone with Verizon and nobody can be bothered to help.
Getting ready to drop Verizon if they don't fix this.
Any update to this? i am having same issue. Daily, I reset network settings and log in again to extender, but still is not reliable. I have put on my VM message that we are having Verizon Extender issues and this message does not mean I am not available.
Baffled.
I have an extender 2 for enterprise. Missing incoming calls and SMS texts. The tech support team is sending me an extender 3 (consumer grade) for free. Seems a bit drastic for what I suspect is a SW or network issue w/ many of our extenders. Will advise once I get it up and running.
I agree this seems to be software or Verizon network related. I've gone through my internal network extensively to verify White/Blacklisting issues, open/closed ports, and various other measures. Nothing being blocked due to a setting within my phones and literally 100's of hours troubleshooting and issues that I don't own nor did I create. Essentially paying for service I'm not receiving because they refuse to provide a solution for an issue they caused.
The last 10 months have been done nothing but connect me with yet another agent, perform the same tasks completed 30 other times before, and passively berate my intelligence with every conversation. What I have been told by a Tier 2 agent, is that all of their 3G towers have been taken offline, leaving only 4G LTE to carry the load and one extremely large problem to contend with...4G tower coverage/saturation. Thus introducing the latest problem plaguing the masses...having 4G towers within range AND that have antennas pointed in our direction. Respectfully, we do have 4G towers near us but they all have antennas focused AWAY from us. It's like Verizon is creating a force field with cell signal to keep everybody out of our area or something or maybe the towers are simply too ashamed to look at us.
Better, stronger, faster, smaller is great and all but does no good if you only have one 5G tower within 50 miles of you. The 5G rollout was poorly managed and only done to try and beat the competition in their deployment and claims of being the first to offer 5G.
Maybe someone should introduce them to the old adage discussing horses, carts, and the importance of getting those implemented correctly and then deployed in the appropriate order.
If anyone finds a solution please post in the forums since they refuse to admit they've cut their own noses off just to spite their face for optics while carrying no concern for the customer base that funds them.
We are here to help with your concerns and want to make sure that you are provided the best service as a customer. In no way would we want our customers to experience service issues and would like to review your concerns more. In order to do so please send us a private message for additional review regarding your account.
ive been dealing with the exact same issues. in fact just tested pure wifi and wifi calling and get in bound calls, just lte/extender get in bound calls; both - no in bound calls!!
put a ticket into to tier 2 and 5 days later they texted me a link with how to turn lte on and off and wasnt even accurate! im still working from
home and just moved and this is a huge issue for me! need a resolution!
Free Verizon Msg: Our review of your reported service issue (NRB000010591650) is nearly complete. Verizon Tech Support will call you in 24 hours with more info.
This has gone on for far too long. A private message has been sent to assist you further.
I am dealing with the same issues with all 3 of my lines. I was told there was a problem with the model of extender sent to me about 3 weeks ago. The rep suggested I unplug it until the issue was resolved, said she would followup, that was 2 weeks ago, no followup and still not working. My husband is a realtor missing calls is detrimental to our livelihood! I believe Verizon is trying to force me to get new 5g phones. We have been customers since 1998 if I am forced to get new phones it will be with a new carrier!
queenybm, we want to ensure you can receive calls while connected to your Network Extender device. We just need some additional details. Which model network extender do you have? Does the issue occur when you've disabled Wi-Fi on your phones? Also, is Wi-Fi calling enabled on your devices?
-Ebony
I’m having the same issues with our Samsung Verizon extender. My wife and I can sit at dinner table and not be able to call our phones. No incoming calls via extender if we are connected to WiFi. Does not matter if we are connect to WiFi calling, tried all settings. We both have IPhone XR. Incoming call will come through if WiFi is turned off.
Our number one goal is to keep you connected. If you dial #48, do you hear a message that you're connected to the Network Extender?
*Ellisandra
Yes
@iuzhrtuba wrote:I’m having the same issues with our Samsung Verizon extender. My wife and I can sit at dinner table and not be able to call our phones. No incoming calls via extender if we are connected to WiFi. Does not matter if we are connect to WiFi calling, tried all settings. We both have IPhone XR. Incoming call will come through if WiFi is turned off.
Have you tried the “closed access” on the extender?
I tried that this morning. Extender would only add my number. I had one in coming test call work and then my cellular connection on the phone stopped. No bars, no connection.
After going through the closed access process again it seems to be allowing incoming calls. Having issues adding contacts to the list for access, but we are now receiving incoming calls for the numbers on the closed access list for the extender. Thanks for the tip on that.
Thank you for keeping us updated, iuzhrtuba. Have you tried adding contacts using the Managed Access website for the network extender? Here's information on how to complete this process: http://spr.ly/6608yIXns -Gerson
It does the same thing with 5G phones!!!! We only have 5G phones in the house.
What I think is happen g is that the Extender and the wifi are clashing because they are both trying to communicate to the phone on the same wavelength. It's either the 2.5ghz or 5 ghz spectrum. If you turn off your phones wifi you will miraculously get calls, texts etc, but now you are using data. Unlimited data? Not really an issue then except that your home wifi speeds are faster than anything Verizon is pushing at this point.
It is *clearly* a signal conflict but Verizon doesn't seem to want to admit it.
Start a new topic or ask questions in the open forum.
