This is a PSA/warning to anyone considering getting the Verizon/Asurion protection plans - Don't Do It! It's a waste of your money and time!
We have all of our devices through Verizon and have the Asurion insurance/protection plans to go along with them. My daughter dropped her iPad and cracked the screen.
I've now filed 3 online claims and gone through their phone tree (takes at least 30 minutes to get through to a human) 3 times and each time they say that there is only one more step to validate the claim and then 12-24 hours later I get an email that the claim was rejected with no explanation or way to troubleshoot the issue, just the generic number to call back and get put through a 30 minute phone tree again and then put on hold.
Yesterday I went to the Verizon store as I've had some success with helpful people there before and was told that my best bet was to go to the "U Break it We Fix it" store as that is Asurions in person branch. I went there and was told that because I don't have an active claim that they can't help me and I should go back to a different/larger Verizon store. I went there and was told that Asurion is a 3rd party and they can't help me at all.
Perhaps the most infuriating thing is that while you're on the phone with Asurion, they are constantly trying to sell you more insurance products. Why would I buy more insurance from you if you don't even honor the current insurance products I'm already paying for?
All in all this is incredibly frustrating and a major waste of time. When able I'm definitely going to look into switching our plans to another provider and hope to never deal with Asurion again.
If this message board is checked by any Verizon/Asurion employees or customer service agents, please reach out otherwise I'll be looking to take our absurd number of devices elsewhere.
Verizon is a good service provider it helps there customer to work easily the company plans for there customer service but at that time the plan of that company don't work due to some crises. the service provided by the verizon is like laptop,tablet and WPS WIFI VERIZON ROUTER etc .
Hi. I am sending you a Private Note now.
*Sierra
havent gotten any messages from you or anyone else
Apologies for the delay in reaching out to you, rjg1451. Please check your private notes now for a message from us so that we can dive into this and find a solution.
-Joseph
Joseph was very helpful and fixed the issue
I have been trying to put in a claim for almost a week now after my wifeโs phone was stolen and asurion keeps saying I donโt have protection on my plan for are phones but four different customer service reps from Verizon have confirmed that I do and I always have I have always had Verizon my whole life and never had issues like Iโve been having lately I would love to just buy a new phone but we still owe for the phones we just upgraded too a few months ago and iPhones are not cheap.
@Drew1124 wrote: I have been trying to put in a claim for almost a week now after my wifeโs phone was stolen and asurion keeps saying I donโt have protection on my plan
Drew1124, we are sorry to read that your wifes device was stolen and we know how important it is to get her back with a working device. We will be glad to take a closer look. Please be on the lookout for a Private Message from us so that we can access and review your account details.
-Andi
Same thing happens to me. Have put in two requests for repairs based on their they're requirements of me. Still insist. I'm missing..... some documents... or a picture or something. And I'll never know because I can't get a hold of them. And don't tell me... It's crazy because they keep suggesting that we can't file a false claim yet. They're claim of taking care of our equipment has been falsely represented.
..
Hello, EDVERDEJA. Help is here as we want to ensure you are able to file your claim. Have you spoken with Asurion directly? They can be reached directly by dialing 888-881-2622.
https://www.asurion.com/tech-help/
-Natasha
Same problem. I've made like 15 phone calls. No help. My screen cracked cause my screen protector peeled off. Hopefully I can get my phone fixed or it affects my job. 2 months no resolution. I've been with verizon for 11 yrs. No help. Verizon should be ashamed of themselves. Garbage customer service.
Wheezy82, we're sorry to hear that you've been having so many problems with your screen replacement. The last thing we want is for this to impact your job in any way and we want to help you. What part of the claim process are you having issues with?
~Jesse
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