Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
apocalypsecreek
Enthusiast - Level 1

We have been Verizon customers for around 20 years, we have 5 lines.  Just a couple days ago one of our lines was suspended, without warning, because the equipment will no longer be supported after 2022. It is a Verizon MiFi, Novatel T1114 4G-LTE.  Why won't this router be supported if it is 4G-LTE?  Secondly, we have used this router since verizon cam out with it and use it for our business, so we can plug a landline into it and have internet. Now all of the sudden we have to figure something out overnight without knowing what the alternative options in equipment will be. How do we find another similar router with the same abilities, to replace them with? The landline ports are important!  Also, we have had the same grandfather plan the whole time we have been customers and Verizon has always tried to get us to change plans to a more expensive plan or less unlimited plan.  We have gotten no extra perks because we won't give up our plan and when talking to associates and they realize what plan we have, they always say, oh yeah don't give up that plan the newer plans would be worse than what you have now in cost. It feels like a tug o' war game.  The reason I mention this is, we are always afraid to speak with Verizon, because we just leave more confused. Well, we have no choice now.  What are we supposed to do, how do we know what equipment to get to replace the T1114? I find lots of "so called" compatible routers online, but are they really?  On Verizon's website it says our T1114 will not be supported and when you click find another compatible product, it shows the exact same router on the next page of listed compatible products, so which is it?  So so confused at this point, looking for solid answers.  Thanks you

Re: Verizon Mifi T1114 4g lte suspended
vzw_customer_support
Customer Service Rep

@apocalypsecreek ,

Thank you for so many details. I'm sorry that you feel so afraid to talk to us about anything, but why is that exactly? As for your jetpack, we have been in the process for the last several years to retire our CDMA network, which your jetpack uses. We have also been sending out reminders for the last few years about this happening, and even sent notifications on the bill and to the account to let you know that if you are still using a CDMA device that it will be disabled as it will no longer work with our network: https://www.verizon.com/support/knowledge-base-218813/ . You would need to upgrade the line to a jetpack that is compatible with our network, as all devices sold for the last several years have been. Does that help make sense?

-Russell

Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Scott28348
Enthusiast - Level 2

I will be trying a trick after 1Jan2023. If it works, I'll post an update. 

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Scott28348
Enthusiast - Level 2

If you have a 4g  LTE Verizon tablet with a working removable data only micro sim card, a micro to mini sim card adapter (like the one in the $1.00 Tracphone sim kit), and a T-6 torx bit screwdriver bit... But say good bye to any old grandfather Unlimited plan designed for this device  you had in 2022. The T-1114 might work under the same data plan borrowed from the tablet. But I'm not suggesting anyone try this.

Thanks for the customer focused support, Verizon. 

Happy New Year! 

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Scott28348
Enthusiast - Level 2

Data Only Sim card means no voice or phone functionality, btw. 

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Frankcolon
Newbie

I have been working with local Verizon stores, Verizon customer service, Verizon techs, and a lovely Verizon manager.  None have been able to resolve the problem. (Roxbury NY)

my novatel 4g lte router only  had a security camera attached.  I have no security camera since they suspended the line.  Verizon can’t assign a new 5g router, or a mifi device or any other devices they have because it won’t recognize my address as serviceable. A tech was supposed to be dispatched to ping the tower a month ago without any response from Verizon

I think I have exhausted my time and Verizon’s ability to correct the issue so will be asking the Public Service Commission to assist through senior management to address the suspension of my security camera with no alternative solution

will follow up with this link

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Frankcolon
Newbie

I also answered each email Verizon sent telling me to upgrade.  Each time the representative I spoke to said not to worry the 4g lte device would not be removed.  
well I know this to not be true 

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
Frankcolon
Newbie

Called the PSC this morning but they do not take wireless complaints.   They sent me to the FCCthis Morning where I filed a complaint.  Will continue to update if the find a solution

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Re: Verizon Mifi T1114 4g lte suspended (no longer supported?) Website says it will be, very confused
cbke
Enthusiast - Level 3

I share your frustration. I have two of the Verizon T1114 devices which I use for internet only.
The internet is on their LTE 4G, the voice (phone) on 3G. At first I was told by a customer rep that
the 4G would continue to work. In November they were suspended. Then after being sent to their
technical support rep I was told I had to change plans and add these as Essential 4G devices which I did.
They were suspended again in December. This time they reconnected them saying that should not have happened.
They also said one T1114V's actually had been upgraded to the 4G voice (phone) and that definitely should
not have been suspended. They were going to look into it and call back, they never did. Again they both
have been suspended, after talking to several reps both customer and technical service they tell me they
will be disconnected.

I also use these for security as well as thermostat control in two locations. These are routers that have
ethernet ports which my security system requires. They only offer a router for the 5G which is not available
at either rural address. These work very well on the 4G network and they are "very sorry" to shut them off.
I should add I put a post on this forum in November and a Verizon Customer Rep replied not to worry the 4G
function would continue to work on these devices, that post is now gone.

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vzw_customer_support
Customer Service Rep

Frankcolon, we're sending you a private message to address your MiFi device suspension issue and look forward to hearing from you. Thank you.

 

- Alan

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