Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!
JimmyFal
Enthusiast - Level 1

I just moved over to this plan and there is NO WHERE online or in any apps to view my Hotspot Data Usage, I NEED THIS. I need to monitor my usage it is crucial. Verizon support said I was correct , it was not viewable in my account, but at least I DID have the 100 extra GB, but after 2 hours the support agent said they could not help me further, maybe try it again in a week. Well its a week later and I still cannot view this hotspot usage data on this plan.

Can anyone point me in the right direction here, this is madness.

Re: Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!
vzw_customer_support
Customer Service Rep

We definitely want to help with your concern. Follow these steps to check your usage: https://www.verizon.com/support/knowledge-base-205730/ ~Peter

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Re: Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!
JimmyFal
Enthusiast - Level 1

Yes, I have been doing this for a LOOONG time now. Lets start with the website, why don't you give me a step by step from the ACCOUNT link at the top of the site when I am signed in.

This is what I click, and this is what I can't see:

ACCOUNT-USAGE-USAGE OVERVIEW

From there all I can see is USAGE DETAILS, when I click on VIEW DETAILS, all I can see is:

Plan Data Used: with a  total listed of 12.67Gb, under that it says Data Log, broken up into ALL, DOMESTIC, GLOBAL.

NO WHERE is there anything that lists HOTSPOT USAGE. Can you simply send me a link to the supposed page that does not seem to exist in my account? Please. This can't be that difficult, it just can't.

Thanks, please when I follow your step by step I do not see HOTSPOT DATA USAGE, only a total of Plan Data Used.

Re: Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!
vzw_customer_support
Customer Service Rep

Thank you very much for the information, and I'm very sorry for the issues you've having finding your horspot usage. We definitely want to make sure you can monitor every aspect of your account. We're sending you a Private Message so we can better help.

~Jesse

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