Where is "Managed Access" on my 4G LTE Network Extender?

[BF-K]

I have a 3G Network Extender that has stopped working. I "upgraded" it to a new 4G LTE Network Extender and now I find this message on the VZW website: “Managed access is not available for 4G LTE Network Extenders at this time. Managed access will allow you to control which callers have access to the Network Extender network.” Customer service could not give me a projection as to when this important feature will become available.

I have used Managed Access for years with my 3G device, and I consider it important. I did not purchase my extender to give Verizon more infrastructure for other customers. When will this feature be available for the new device?

[vzw_customer_support]

BF-K, we fully understand your concern with the access management option for the 4G network extender. Currently we do not have a timeframe if or when this will be available.

StevenM_VZW

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[giroux236]

I have the same concern. I can not use my wifi connection reliably any longer as so many VZW customers in my neighborhood are able to connect to my extender....  Any update on when access management will be available??  This is crazy...  I should be paid a monthly fee from VZW for helping out their customers who have poor service...   This has got to be addressed ASAP

[vzw_customer_support]

Hello GIROUX236,

We are sorry this managed access mode is unavailable on your 4G Network Extender, and know what an inconvenience this  must be. At the time, it is currently unavailable and we are not provided with an estimated time frame as to when it will be available. You can find out more about the FAQ's here: https://www.verizonwireless.com/support/4g-lte-network-extender-faqs/. Under the section called Management and Security #1, it provides the answer to your question. Thank you for reaching out to us, and feel free to let us know if you have any other questions.

Anna_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JohnsonRW18]

I have to say that I am displeased with Verizon Wireless’ decision to field this product without the ability to limit who can access the extender.

I will take this decision under strong advisement, when my wife and I upgrade our aging phones.

Consider me a very dissatisfied customer at this point.  I have been a loyal Verizon customer since the early 90s.

Nonetheless, I appreciate your response.

Thank you.

Richard

Personal information removed as required by Verizon Wireless Terms of Service​

[AndrewBreault]

@vzw_customer_support When will managed mode become available? 

[JohnsonRW18]

Hi.  My situation is similar to yours.  I had a 3G extender with managed access.  This was helpful, as I live in a condominium.  My 3G extender failed, so I replaced it with a 4G version, which I installed today.

In attempting to transfer my authorized phone numbers, I just discovered the 4G version doesn't allow managed access.  I read through a lengthy closed community forum about this.

I found your post.  It appears Verizon may not have an effort to add managed network access to the 4G extender.  If this is the case, and I continue to get bumped off of my own extended network, I will think long and hard before I upgrade our aging Verizon Wireless mobile phones.

My wife's employer (U.S. Government) recently switched from Verizon to AT&T.  She gets great reception throughout her work travels.  (But her phone is no longer compatible with Verizon network extenders).

Here's my point - As a long-time loyal Verizon Wireless customer, I'm not the least bit amused in discovering that my continued loyalty to Verizon Wireless is met with (at best) uncertainty that a newly-fielded NexGen product may not continue with important legacy features.  For apartment and condo residents, this is not helpful.

I'm sorry you have similar dissatisfaction.  I guess we're not alone.

[vzw_customer_support]

JohnsonRW18, staying connected is certainly important. I would be glad to help get to the bottom of this. To ensure we are aligned, I do have a few questions. Where did you purchase your extender from? What is the make/model of the 4G extender? How many devices do you connect to the 4G extender? 

Jaime_VZW
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[JohnsonRW18]

It was purchased through, and shipped from, Verizon Wireless. I bought it to replace and upgrade my failed 3G network extender. It is the Verizon Network Extender 2.

I only want my number, and my wife’s two phones connected. But because it only offers the open mode, any fellow condominium resident within range can, and has connected. So far, I’ve seen at least 4 other lines using my extender. These users are not doing anything wrong, since they are automatically connected.

This will get worse for us. Not being able to control access (like I could with my failed 3G extender) is what upsets me.

[giroux236]

Not only does it allow any VZW customer within rage to connect, when they connect they are using your internet connection...  That you pay for....  And it uses band width on your internet connection...  Which slows down any of your devices connected to your internet connection....  All to make VZW coverage better for VZW customers....  And you are paying for it to make VZW coverage better for VZW....  IS ANYONE GETTING THIS???!!!    Maybe VZW should consider paying any owner of a 4G LTE Network Connector for supplying the additional coverage....  MAYBE??!!   And yes, I am extreamly upset over this....  To allow us to have access to manage access to users is entirely possible...  MAKE IT HAPPEN VZW....   or I guarantee your customers will be considering changing to another carrier.... 

[vzw_customer_support]

Richard, it's important to us that you're able to configure your network extender without any problems. The following link will take you to our device troubleshooting page where you can find how-to's specific to your device. https://www.verizonwireless.com/support/phones-and-devices/

Jesus_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[giroux236]

NO this didnt answer my question....  PLEASE read what I wrote. THERE IS NO ACCESS TO "MANAGE ACCESS" IN THIS EXTENDER.  i WANT TO "MANAGE ACCESS" AS i WAS ABLE TO DO ON MY 3G EXTENDER. THE 4G EXTENDER DOES NOT ALLOW THIS TO HAPPEN.

[vzw_customer_support]

We do understand how upsetting it is to not have the ability to manage access, giroux236. Rest assured, the ability to have managed access is currently under evaluation. We currently would not have an update as to the timing or availability of this feature.

Lynn_VZW
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[JohnsonRW18]

Thank you, Lynn, for your response. You state “…the ability to have managed access is currently under evaluation.” I’d appreciate a candid answer here: Does “under evaluation” mean that VZW is only considering whether or not to pursue, develop and offer managed access?

Thank you.

[JohnsonRW18]

Jesus - This is a canned answer; not helpful, at all.  In fact, it's rather insulting / insensitive.  Bot generated responses - aren't responses.

Giroux236 and I have complained about the 4G LTE Network Extender not being able to manage phone lines that can access the respective extenders we paid for.

It appears we will not be getting straight answers, with get-well-dates from Verizon Wireless anytime soon.

One of the Verizon sales team members surmised that network extenders may not exist later, as wireless phone dialing technology continues to evolve.  Am I to conclude that your company will not put in the effort to field managed access firmware updates?  If this is true, please be honest and admit it, outright.

I really feel deceived by Verizon Wireless here.

Perhaps I should go to social media outlets, share my plight, and see if other wireless carriers can do better?

[vzw_customer_support]

JohnsonRW18, 

We want you and your wife to be able to connect to your Network Extender without any issues. We won't give up until we have a resolution. Although the Managed Access is still being reviewed for the 4G LTE Network Extender, what we can do is enter your number and your wife's number on the Whitelist through your account so that they have priority to connect to the extender. Would you be interested in doing that?

YeseniaV_VZW

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[jav6]

@YeseniaV_VZW

Maybe you can explicitly provide just where this Whitelist configuration can be found?

[vzw_customer_support]

We will be glad to help you find any setup information needed. To make sure that you are getting the correct information, which model Network Extender do you have?

MatthewG_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jav6]

@matthewg_vzw, the posters are talking about the 4G LTE Network Extender and restrictiing/controlling access. yeseniav_vzw​ said "what we can do is enter your number and your wife's number on the Whitelist through your account so that they have priority to connect to the extender".

My question was clarify what was said by Verizon as to where this 'Whitelist' was that allows prioritizing users to connect to a 4G LTE Network Extender!

[vzw_customer_support]

Our apologies regarding the whitelist details we mentioned earlier. This only applies to 3G Network extenders, where numbers can be added and removed via the whitelist. This is both through the web admin page (https://www.verizonwireless.com/support/knowledge-base-21844/) or from our end. The ability to create a whitelist for 4G Network Extenders is not available, nor do we have a way to add numbers to a whitelist, as that only applies to 3G Network Extenders.

Unfortunately, we do not have access to the software update plans or timetables regarding what will be updated for this device. Once news regarding an update for this feature becomes available for the 4G Network Extender, we will communicate these details to our customers. Thank you again for your understanding, and our apologies for the confusion. 

Nicandro_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JohnsonRW18]

Thank you for the clarification. But this doesn’t alleviate my perceived deception by VZW. The 4G LTE network extender should have never been fielded without full disclosure about the loss of managed access capability. Given there is no get-well-date, I remain dissatisfied.