Why can't I connect my jet pack to a roku express
PETPAT37
Enthusiast - Level 1

I just bought a roku express and trying to connect my Verizon jet pack mifi device up to my new roku so i can watch Netflix on my tv but every time I try to connect the roku to the jet pack for internet it won't connect. The jet pack connects to my lap top and other devices so I know I have my password correct it just won't connect to the new roku. The roku will connect using the hotspot on my verison iPhone just not the mifi jetpack from the same Verizon plan.

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John_Getzke
Champion - Level 1

> I try to connect the roku to the jet pack for internet it won't connect.

What is the specific error message you are receiving from the Roku?  Could be a valuable clue here.

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7e18n1
Specialist - Level 3

Which Jetpack?  The Jetpack should be using the 2.4 Ghz band, not 5 Ghz.  Have you followed the setup guide, especially the links listed in part 2?

https://support.roku.com/article/225735828-how-to-set-up-your-roku-express

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