Why is my data usage so low?
martinwebb88
Newbie

On my account under data usage when I re-upped this month (it's a prepaid plan), it started off from like -5 and now it's showing zero under kb, mb, and gb, my data is still on though, so I was wondering what the problem is?

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vzw_customer_support
Customer Service Rep

That's a great question! Since it is regarding the specifics of your account, I would recommend contacting our prepaid team to inquire about your account. They can be reached at 888-294-6804, and will be able to answer your questions and get your issue resolved.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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3 Replies
martinwebb88
Newbie

I should say it's a verizon mobile hotspot 4g mifi prepaid.

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vzw_customer_support
Customer Service Rep

That's a great question! Since it is regarding the specifics of your account, I would recommend contacting our prepaid team to inquire about your account. They can be reached at 888-294-6804, and will be able to answer your questions and get your issue resolved.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep

martinwebb88,
We would want you to reach out to the prepay department for further assistance. They can help with all of your needs. Here is the link http://vz.to/KhWr4x

Thank you,
RobinD_VZW
Follow us on twitter @VZWSupport

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