Wifi Extender 2 stuck on 11a

[M5Pilot]

Anyone else wake up to their network extender 2 stuck on 11a?  From previous 11a posts a few years ago it looks like the receiver can't receive code from Verizon and so it's a problem on their end.  I've tried several reboots with no help.

[vzw_customer_support]

M5Pilot, we are here for you to help with your Network Extender. Have you been able to power the device off and then on again to see if this issue persists? JoseL_VZW

[kgibbs65]

I have the same problem.  Unplugging it and resetting it has had no effect.

[vzw_customer_support]

We were having a network issue that has been resolved and it involved network extenders. Is yours working now?

RosanneM_VZW

[juandeleon]

yes

[vzw_customer_support]

Sorry to hear about the issues with your Network Extender, juandeleon. We want the best for you and we're happy to help. To clarify, since it's been 2 days, are you still having the issues? If so, which lights are you seeing on the Network Extender? 

RyanM_VZW

[Chadgriffiths]

im having the same issue, I’ve rebooted mine several times and it’s still stuck on 11a of 14

[jav6]

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@Chadgriffiths wrote:

im having the same issue, I’ve rebooted mine several times and it’s still stuck on 11a of 14

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Do you, or anyone else, know the IP address of the management server the extender is trying to communicate with?  Router logs should show the attempts when you reboot.  Doing a traceroute might show if there is an issue getting to the destination and a ping might show if it is alive (and responding to the ICMP request which it might not normally).

[BrownB1]

I'm having same issue; IP address of Initial Gateway is showing up as 141.207.197.235. 

[jav6]

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@BrownB1 wrote:

I'm having same issue; IP address of Initial Gateway is showing up as 141.207.197.235. 

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That address belongs to VerizonWireless.  Are you using VZW for your internet access?  The 'Initial Gateway' may NOT be the Secure Gateway the extender uses.  You would have to see what your DNS server (in your extender or router) is and then see what IP address that DNS server resolves sg.vzwfemto.com (Secure Gateway) to.

[vzw_customer_support]

We want to ensure your Network Extender is working properly at all times, Chadgriffiths. There was a known issue that caused an issue with the Network Extender. Everything should be back up and running at this time. Please let us know if you are still experiencing issues with your device. 

DanielleR_VZW

[FiddleOfGold]

I can tell you that this has no effect. Moving it to another location, changing out Ethernet cables, changing the ports on the router, restarting entire system...nothing works. 

[vzw_customer_support]

We understand the importance of being able to connect to your network extender FiddleOfGold. We do show that this issue has been resolved. Please let us know if you need any additional assistance. 

RashadM_VZW

[PJODEN]

I have and still have the issue.

[Mwniswonger]

I woke up this morning with the same issue. Stuck on step 11a.

Worked fine last night.

[vzw_customer_support]

Hello, being on top of your Network Extender is vital, especially if you are having issues. A couple of days ago we had an alert/outage with our Network Extender equipment. Since then the issue has been resolved. Are you still encountering problems?

GilbertoL_VZW

[jmbostelman1]

Yes - powered it off twice and hard reboot

[l33tpmp1]

Same here. After reboot I'm stuck on Step 6. "Connection to Initial Management Server".. Since both steps 6 and 11a involve the Management Server they are obviously having issues on their end.

[randys12]

Notice mine goes from 8 to 11 and skips GPS Searching, as I have minimal GPS available to me it always takes a bit on step 10 GPS but always finds it.  But now when I reboot it skips step 10. 

[vzw_customer_support]

Just to clarify, are you still having an issue with your network extender, or is it working for you now?

RosanneM_VZW

[jav6]

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@l33tpmp1 wrote:

Same here. After reboot I'm stuck on Step 6. "Connection to Initial Management Server".. Since both steps 6 and 11a involve the Management Server they are obviously having issues on their end.

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Where are you seeing 'Connection to Initial Management Server' ?

Step 6 is connection to your internet router as far as I can see.