ellipsis jetpack recall
babsis
Newbie
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vzw_customer_support
Customer Service Rep

Good morning, babsis. Please visit this link (https://www.ellipsisjetpackrecall.expertinquiry.com/) for more information about the recall. You can also call 855-205-2627 for information on how to exchange and update the software for their device, and only that team can help you further. This number can be reached seven days a week from 8 AM to 10 PM ET. 

 

AntonioC_VZW

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Jcallicutt54
Enthusiast - Level 2

Seems it was recalled this year.

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SB0368
Newbie

It was recalled in April 2021. I got a software update on 4/14 so that it will not charge while powered on anymore which was a bummer since I like to leave it plugged in on the weekends to use while charging.

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SB0368
Newbie

I replied to the reply notice via the website a couple of weeks ago and waiting for my return box. Has anyone received their box yet and has anyone gotten the replacement which I guess is an Orbic Speed device. I also still have time left on the update level of the Ellipsis, when I get the Orbic will this recycle or will it just continue as the Ellipsis until gone?

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vzw_customer_support
Customer Service Rep

We want all your questions answered regarding this. A private message has been sent to assist you further.

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Deanna11251
Newbie

I requested my return box on 4/17/21.  It is now 5/26 and still not a word or box from Verizon.  Did you ever receive your return box?

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gjeanieg1
Enthusiast - Level 1

I have received the return box, and the new orbic replacement jet pack. It has “weak security“ according to my iPhone, so until this gets fixed I’m not sure how much I’m going to use it. Not happy. 

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gjeanieg1
Enthusiast - Level 1

I have received my replacement orbic. Not too excited about using it though, as my iPhone says it has “weak  security”. Hope this gets addressed soon by Verizon!

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fletc3her
Enthusiast - Level 2

I got an Orbic replacement but the SIM they shipped won't activate because my Ellipsis number was decommissioned. I have yet to find anyone who can help. They keep forwarding me back to the same automated system that doesn't work.

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vzw_customer_support
Customer Service Rep

We know how important it is to get your Jetpacks up and running again. We rely on internet and data too. Let's get to the bottom of this. Please send us a Private Note for assistance.

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angiesue0517
Newbie

Received the new replacement but trying to figure out how to return the jetpack as there was no return label to do so. according to the letter received with the new replacement it said ... "records indicate you have received a return kit and a new Orbic Speed device, but you have yet to return the recalled Jetpack device. Once the Orbic Speed device is activated on your account, the Ellipsis Jetpack will no longer have service. Please use the previously shipped kit to return the Ellipsis Jetpack free of charge at your earliest convenience." Well I wish I could do that, but can't because I never received the 'previously shipped return kit'. I guess I'll need to call the store or possibly visit one of the store locations to see what they can tell me. 

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