getting message ipsec not reachable on sls-bu103 network extender. how do i fix?

wtcarey
Newbie

I have a SLS-bu103 network extender . I'm getting a message IPSEC not reachable. How do i fix this?

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6 Replies
jav6
Champion - Level 3

@wtcarey wrote:

I have a SLS-bu103 network extender . I'm getting a message IPSEC not reachable. How do i fix this?


Is the Samsung SLS-BU103 Network Extender still supported?  There are two newer 4G LTE Network Extenders, the Samsung SLS-BU10B and the Askey ASK SFE116.

...Just another VZW customer...trying to offer some assistance...
wtcarey
Newbie

 have no idea if this is still supported or not, thanks for the response

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SynthpopAddict

Typically, anything which is 5 or more years old in the electronics world is considered obsolete.  If your extender is several years old, it's time to get a newer one.  With the network upgrades I've seen happening this year, it's possible the extender can't connect to the towers anymore.

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I'm not a Verizon employee, just another customer trying to help.
jav6
Champion - Level 3

@SynthpopAddict wrote:

Typically, anything which is 5 or more years old in the electronics world is considered obsolete.  If your extender is several years old, it's time to get a newer one.  With the network upgrades I've seen happening this year, it's possible the extender can't connect to the towers anymore.


I agree that old devices may no longer work with the updated network, especially since Samsung has the newer SLS-BU10B extender. Note though that the network extenders don't connect to the cell  towers but they provide a local mini cell tower for phones and they connect ethernet to a router reaching the Verizon network through internet gateways.

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with your network extender. Were there any changes to the extender or your internet service before this started? ~Peter

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wtcarey
Newbie

no this device is new to me and I am trying to get this online for the first time

 

 

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