jetpack mifi6620L dropping devices

[WILBOW56]

I have had the above jetpack for 6 months and it has worked  great but about a week ago it began dropping all connected devices sometime in the night each night everynight. I'm not sure when or how this is happening. The temporary fix is to restart it then all devices reconnect but by the next morning it has dropped all connected devices. It shows it has signal and is connected to the cell system but 0 devices connected.

I have a thermostat on it which is on 24/7 and other devices that connect and disconnect when they are being used. I see some responses from vzw that suggest that  this is not a 24/7 type device but then why did it work with no problems for 6 months and just now start dropping all devices. I need it to be connected 24/7 and don't want to invest in more technology that doesn't work either.

Any help appreciated.

[7e18n1]

What you see is one reason why it is not recommended for 24/7 service. You have one of the problems and your idea is to call Verizon Wireless and demand solution. It is not Verizon's job to conform to your expectations and they certify that position in the Customer Agreement, the contract you accepted in order to obtain the goods and services.

User manual: http://cache.vzw.com/multimedia/mim/vzw-jetpack-mifi6620l/internet-vzw-jetpack-mifi6620l-ug.pdf

We users recommended doing what we call the usual stuff: remove and reinstall the battery and SIM card to reseat both and leave them out for a minute. Once you reinstall them, power on the device and wait for it to reconnect. Then use the RESET button to reset the device to factory defaults. 

Your complaint is suggestive of RFI on the 2.4 Ghz Wi-Fi band. After the device resets, login to the user interface and change the 2.4 Ghz Wi-Fi channel from Auto to 1, 6 or 11. One of these channels usually works best. You may have to experiment over a week or so to figure out which one. There is a utility called inSSIDer 3.1.2.1 which is the last free version, this utility can show you a graph of Wi-Fi activity around you and help you select the best Wi-Fi channel to use.

[WILBOW56]

The beginning of your response is very puzzling. The dressing down you gave me on line is misdirected. I did not nor do I intend to demand anything from Verizon and where did you get the idea that I think Verizon should conform to my wishes? For your information it was Verizon that suggested that I use this device for the application I am using it for; a 24/7 application.

There is nothing in my question that indicates that I am doing anything other than asking the community how to fix this problem.

You my be a technical wiz but you are certainly lacking in interpersonal skills.

[John_Getzke]

> You my be a technical wiz but you are certainly lacking in interpersonal skills.

An observation on your discussion that may help keep us on track.  Most people have stronger skills in one area or another. That's often why first level contacts (VZW reps) are the people persons while the technical folks hang out in the background and bicker amongst ourselves.  Posting questions to forums like this is a great way to get in direct contact with the technical folks, but that also exposes you to their natural attitudes and preferences towards troubleshooting.

Thus, if you are concluding that 7e is a technical wiz (which he is) then engaging him in discussion about feelings/interpersonal skills is not likely to yield any results.  Instead I propose you leverage him and anyone else who responds to your advantage to learn more about the problem you are trying to solve.

There is good info here and solid recommendations based on the info that was provided.  Give them a shot and let us know how it works out.

[WILBOW56]

I agree with your comments; however, humans who can only talk to other humans no matter the mode of communications and there must be mutual respect from each for any conversation to work. People  don't care how much you know until they know how much you care is always good to remember.

In the end I soved the problem myself.

[John_Getzke]

> In the end I soved the problem myself.

Glad to hear you found a solution.

[7e18n1]

Thanks, you're too kind…but I'm not here because of my magnetic personality.

[Elements]

From one of the connected devices, try pulling up the my.jetpack admin page in a web browser, sign in, then go to Jetpack Settings > Jetpack > Preferences > Device Preferences > Sleep and setting that to Never. Also, when the devices lose the connection in the morning, can any of them still navigate to the my.jetpack admin page?

[WILBOW56 · Accepted solution]

I will try that. I ran a test that took all devices off and then added only one and it stayed connected. Then I added another and it stayed connected overnight. These are the two that I need to stay connected. The others can come and go as I use them. I did find that a couple tablets were trying to connect even though they were  in sleep mode.

Maybe the problem was that there were too many devices connected at once.

[horizonracer]

i live in the rural area and i about ready to drop verizon prepaid, THE JETpack just keeps dropping signal for no reason, and one reason VERIZON simply does not operate in the 600mhz UHF range like TMOBILE DOES and its a no wonder i TOOK tmobile over verizon,, TMOBILE simply goes better in t he rural areas for me.. they operate in 600mhz UHF band i have no dropouts ever, WONDER IF VERIZON will ever get the hint..? WHY I got rid of them back in JANUARRY and went with TMOBILE. tmobile works betters for me!!! thanks for nothing verizon

[KH-Michael]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

As a valued customer, your concerns are our concerns and we're here to help. Since we will need account-specific details from you, we’re requesting your permission to gain access to your account. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:

http://spr.ly/6609Gedaz

RobertC_VZW

[vzw_customer_support]

We always want you to have a reliable connection, and are here to help! Although rural areas can experience signal issues there are a few things we can suggest to help improve your connection. When your device is having signal issues try powering the Jetpack off, and removing the SIM Card. After about 30 seconds, try placing the SIM Card back in the device, and turn it back on. Another suggestion to try out is to check the settings on the device you are connecting to your Jetpack to make sure the security settings are set to allow your device to connect to the Jetpack, as some devices with Firewall capabilities may be set to not allow access by untrusted sites, devices, and networks. If you are still having issues, please reach out to us, so we can take a look at your Prepaid account, and for additional troubleshooting.

AlfredoR_VZW