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slow download speed on one laptop, but not on another
kejo2480
Newbie
‎05-05-2017 10:34 PM

Hi Verizon,

I am getting very slow download speeds thru my jetpack. It is strange:

  1. Laptop #1 works fine on other networks
  2. Laptop #1 works fine thru iPhone tethering
  3. Laptop #1 is very slow on jetpack
  4. Laptop #2 works fine on same jetpack

I have had my computer looked at by geeksquad and I have reset the computer/jetpack multiple times with no luck (including pulling out batteries).

Any ideas?

Laptop #1 speed test: Speedtest.net by Ookla - The Global Broadband Speed Test

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Ann154
Community Leader
Community Leader
‎05-06-2017 05:40 AM

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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kejo2480
Newbie
‎05-06-2017 07:04 AM

The unlimited plan

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vzw_customer_support
Customer Service Rep
‎05-07-2017 10:50 PM

We'll get this working correctly. Have you attempted removing the network information from the Laptop and adding once more? Is it only the 1 device that's having problems with that Jetpack?

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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