wifi problem
vkrieg93
Newbie

My jetpack wifi connects to my phone for a few seconds and then disconnects. I tried rebooting but the problem still exists. Anyone else ever have this problem and if so, how did you fix it?

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vzw_customer_support
Customer Service Rep

We want to make sure you are all set with your services. I can understand the importance of connecting to the internet. With regard to using your Jetpack as a WiFi source do you have this issue connecting to other devices besides your cell phone? When did this start for you?

JasperM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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John_Getzke
Champion - Level 1

Its likely that you did not enter the WiFI password of the Jetpack correctly into your phone.  Delete the profile you created for the Jetpack on your phone and try again.  The WiFi password on the Jetpack should be visible from the control panel.

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