Can't login to verizon account. Broken phone and overseas

share24
Newbie

I am overseas. My phone broke. I cannot login to my account because I cannot receive verification code by text. I spent a lot of money on hold and talking with customer service and they would not use another method to authenticate me.

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vzw_customer_support
Customer Service Rep

We're sorry to read your phone was damaged. In this case, the best option would be to contact our Global Team directly. You can reach out to them at:

908-559-4899 (Roaming Internationally)
Hours of Operation
Mon-Fri 9:00AM - 6:00PM ET

This number can be dialed from any international number as well. ~Freddy

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