Cannot access account overseas
lesserscaup
Enthusiast - Level 1

I am in the countryside of the United Kingdom for 10-12 months and am not using my Verizon cellular/mobile service because where I am basically has zero service.

However, I would like to access My Account online via the internet, but cannot login due to the SMS Authentication PIN VERIZON is requiring of me after providing my account username and password.. Please provide instructions on how to complete dual authentication using an e-mail address or other method because I cannot get around the required SMS Authentication to manage My Account. 

[I see that on another post, others are encountering this very same problem]

4 Replies
vzw_customer_support
Customer Service Rep

Oh, wow! We know the importance of having access to your My Verizon account. Verizon is here to guide you in the right direction. We sent you a Private Note. Please review it at your earliest convenience.

~Gilbert

0 Likes
jpcorzo
Enthusiast - Level 1

Hi, Im having the exact same problem. Currently in Sydney and completely stuck out of my verizon account because your only 2FA method is SMS. How can I get to my account?

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Ming2
Newbie

Hi 

I have the same problem . I am in Taiwan. Could you help me to pass through the process?

Thank you. 

 

0 Likes
vzw_customer_support
Customer Service Rep

We are eager to assist with account access.  Let's gather a few details to get started.  Please reply to the following Private Note.

-Deb

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