I have no cellular, as if roaming is turned off. I cut it on and off. Restarted my phone. Nothing works! Boyfriend's AT&T phone is working great. No one will respond to my emails, cannot login to my account. Says "error" for whatever reason. Anyone have any suggestions what I can do? Aside from switching carriers as soon as I get home ๐คฌ
-Are you a postpaid or prepaid customer? Prepaid customers have to have funds loaded into their account before Travel Pass can be activated.
-If you did not enable Travel Pass or did not buy an international service plan, I've heard that after $500 of "unbilled" charges for roaming, your service does get cut off to prevent you from running up an excessively high bill.
-There are data caps for international usage even with Travel Pass or the International Service Plan, so maybe you used up your allotment?
-I don't know why you can't login to your account, unless there is some kind of restriction on accessing anything Verizon overseas. Or if you have 2 factor authentication enabled with your account and your service has been cut off, then the text to your phone will not go through.
-If you can use Wi-Fi, see this link for how to reach International Support Services. Scroll down the website to the part about "If I have a technical problem while traveling, how do I get help?" and expand that section. There may be a toll-free number you could call from a landline phone.
https://www.verizon.com/support/international-travel-faqs/
Hello, Egd291. Help is here as we would never want to see you leave us. Please tell us more. Since arriving in Jamaica, did you restart your phone with Wi-Fi off to ensure the phone connects to the network? This will not happen if Wi-Fi is on.
-Natasha
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