International Monthly Travel Plan
PALB
Enthusiast - Level 2

Re: International Monthly Plan ($100/month plan) – with this plan if I am in a foreign country and call or receive a call from a phone number in that country, is there any charge for that call (assuming I haven’t exceeded the 250 minutes)?  In 3 chats/phone calls with Verizon, I have gotten 3 different answers.  I have read everything I could find on the Verizon website about this, and it is not clear to me and apparently not to the 3 Verizon agents I have communicated with, which is why I have reached out to Verizon multiple times, trying to get a definitive answer.

Similarly, with the International Monthly Plan are there any fees for incoming/outgoing texts to foreign mobile numbers in the country I am visiting in?

I wonder if anyone who has actually used this plan would have an answer. I realize there are alternatives to making phone calls but I want to know how the plan actually works.

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Correct answers
Re: International Monthly Travel Plan
vzw_customer_support
Customer Service Rep

I'm so sorry we seem to still be at a disconnect. International Travel Plans https://www.verizon.com/plans/international/international-travel/trip-planner-tool/ do not cover international calls or texts made from the US to an international number, they are strictly for travel outside the US. Our International Calling Plans are for placing international calls from the US. https://www.verizon.com/plans/international/international-calling/ Please let us know if this answers your question. 

-Melissa

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Re: International Monthly Travel Plan
vzw_customer_support
Customer Service Rep

Hi, as a general rule:

  • You're not charged international rates to:
    • receive a call from an international mobile or landline number
    • call or receive calls from a U.S. mobile number roaming in an international destination
    • in both cases, only airtime is incurred



>Frank

Re: International Monthly Travel Plan
PALB
Enthusiast - Level 2

Thanks.  So it sounds like there are fees incurred when placing an outgoing call to  an  international mobile or landline number?

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Re: International Monthly Travel Plan
vzw_customer_support
Customer Service Rep

You are correct PALB. This would be considered International Long Distance. You can view rates for that type of long distance calls here: https://www.verizon.com/plans/international/international-calling/

This breakdown will also show you which plans we offer to cover calls from the US to other countries.

Here's some additional details on top of that, including how to get a plan added to your account for international long distance calls: https://www.verizon.com/support/international-long-distance-faqs

 

Does this information help to answer your question?

-Joseph

Re: International Monthly Travel Plan
PALB
Enthusiast - Level 2

Yes, this helps.  But one more question. Do the global calling plans, which as you said cover calls FROM the US to other countries, also apply when one is physically present OUTSIDE the US and placing outgoing international calls?

I will be getting the international monthly travel plan for upcoming travel.  I am trying to understand whether getting a global calling plan would apply to international calls I place while I am physically present OUTSIDE the US.

Thank you.

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Re: International Monthly Travel Plan
vzw_customer_support
Customer Service Rep

Excellent questions and we are here to help with all your concerns 🙂 We offer you different options depending on your needs, either to place international calls or send messages while in the U.S. and also when you travel outside of coverage area. I recommend you to review the 2 links below with detailed information, what you need to do before leaving the U.S., plans, etc. Please let me know if it clarifies your questions. 

https://www.verizon.com/plans/international/international-travel/?cmp=KNC-C-Mobility-NON-R-BPLU-NONE...

 

https://www.verizon.com/support/international-travel-faqs/

 

~Maria

Re: International Monthly Travel Plan
PALB
Enthusiast - Level 2

I have looked at those links and all others I could find related to my question.  I still do NOT see the answer to my question:

Do the global calling plans, which as you said cover calls FROM the US to other countries, also apply when one is physically present OUTSIDE the US and placing outgoing international calls? D

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Re: International Monthly Travel Plan
vzw_customer_support
Customer Service Rep

I'm so sorry we seem to still be at a disconnect. International Travel Plans https://www.verizon.com/plans/international/international-travel/trip-planner-tool/ do not cover international calls or texts made from the US to an international number, they are strictly for travel outside the US. Our International Calling Plans are for placing international calls from the US. https://www.verizon.com/plans/international/international-calling/ Please let us know if this answers your question. 

-Melissa