We have been Verizon customers for over 25 years. We purchased an international plan for a month because we were traveling to Europe. The cost was $200 for 2 phones. When we got to Paris, our service did not work. We spend hours trying to get through to Verizon as they were "closed" which seemed odd for customers using their service abroad. We finally got a hold of somebody and spend a total of over 4 hours with different representatives to be told it should work as they advertise Paris as a service area (we were in the heart of Paris). They could not resolve and we lost a full day of sightseeing. We then went to a local telecom company and purchased 2 international SIM cards. I just spent another hour asking for reimbursement to be told that I need to call back on [phone number removed per the Verizon Terms of Service] when the bill shows. I asked for a manager and waited another 15 mins just to be disconnected. Verizon used to be a good company but makes it impossible to get through and proactively resolve the issue. We will be leaving Verizon - Buyer Beware!
Hey there, tbongoll, thanks for reaching out and letting us know about your recent trip. I'm sorry to hear you ran into issues using service and that we were unable to get you connected with your international plan. We would like to take a closer look at your account since you were unable to use the international feature. So we can best assist, we will be reaching out via Private Message.
-Lauren
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