International roaming issues

[Robpelu]

Just spent an hour and 12 minutes on the phone with Verizon technical specialist as my phone has  no service in Italy. After attempts at troubleshooting was advised that there is an issue with all international roaming on Verizon at this time. Can anyone confirm whether this is accurate. 

[vzw_customer_support]

We want to make sure you have an enjoyable trip. Please let us know if you still need asisstance. 

-Melissa

[hearttrouble]

I and 3 others have the exact same problem as Newbie. No Verizon service in Paris, even though we are paying for the international plan. I had a medical emergency today, and none of us had a usable phone because of this.  Fortunately our tour guide had a usable network and summoned the EMTs. France does an excellent job with emergency medical services for tourists. I only wish I could say the same about Verizon. To add insult to injury, I  have not found a  way to communicate with international tech support, and Verizon has not contacted me in any effective way about this outage. But I'll bet they still expect me to pay the monthly bill.  Frankly, I feel defrauded. 

[vzw_customer_support]

We're sorry to read about the issue with your service while overseas. We're here to help. Let us know if you're still having issues. ~Peter

[Lefty38]

Having the same issues on travel plan,
first started with SOS , worked with Verizon Tech through wifi texting feature, to no avail 
then my wife’s phone went to SOS later that day, while we were in Canada at Airport 
now when we arrived in  Amsterdam, my wife’s phone finally connected, but my phone still has no bars (SOS finally stopped being shown)

[vzw_customer_support]

Hi Lefty38, I hope outside of connection issues you and your wife are having a good trip. Please let us know if you still need assistance. 

-Melissa

[Bigkiwi13]

I am In France and have now been without mobile data and text fir two days.   While I understand there is a major outage the service and support from Verizon has been awful.  I am trying to add an esim from another carrier but verizon won't even respond or try to help restore service.  Very dissatisfied and disappointed in verizon this is ruining my vacation

[Jemma5G]

I have the same problem. Traveling in UK. Cell service on Travel Pass suddenly stopped working yesterday June 26! It still has not come back. When will this issue be fixed??? 

[Rehab2007]

I’m on Egypt and have the same issue since yesterday, not sure when this issue is going to be fixed??

[lauriannem]

I'm so frustrated and spent an hour online with VZ to be told that they. are "aware" of an issue that no one else here seems to have. I am in Mexico and have been here for 3 weeks. My phone works fine.  Today suddenly there is no service, none of the networks will work. 0 bars, no incoming our outgoing calls. Text is kind of working. No data working either.

No one at VZ wants to help, I don't believe there is a national outage as I have checked with others here on VZ and ATT, and searched the internet.

Any ideas? I've gone through the 50-step troubleshooting that took 1/2 hour with Verizon, but when she tried to send me to tech, they denied me and said it was a known issue.

Thanks

Barari

[bigredlax4]

Same here. Everything was working great. Stopped working mid-day

[vzw_customer_support]

We were having issues with international services but it has been resolved. Let us know if you still need assistance.  ~Peter

[Cirar]

I have the same

problem

in Cancun and Verizon chat or Verizon online is no help.  I have had 2 days without service and my plan includes Mexico and Canada.  I tried the trouble shoot in the app and it’s garbage.  Telling you to do the same thing over and over and then hits a dead end and you have to start over.  For the so-called “best network” - this is  unacceptable that we have to deal with this. 

[lauriannem]

Ugh, over here in San Miguel de Allende I had service back this morning and now it's gone again 😞 

[Enas1970]

Lost connection with my daughter in Portugal since yesterday, no calls, no texts and all types of communication. This is so dangerous to get disconnected with your family while they are abroad. So insane.

[mguil79]

We are traveling in Europe, and everyone's phone on my plan has stopped working. I can't reach technical support because I'm unable to log in without receiving the text message confirmation code, which I of course can't receive because I have no service. The chatbot won't let me proceed to ask for help without this code. What do i do? All 3 family phones have been down for more than 14 hours and I can't get help.

[vzw_customer_support]

We're sorry about the issues you're having with your service. There's a current international outage impacting all customers. We're currently working to resolve this, however, there is no current ETR. We're very sorry for the inconvenience.

~Jesse

[tdroth2]

i was on a chat with a service rep 6/26/24 at 8:30 pm EST.  told me that there was a global service issue that was known.  Still no service in Ireland.  Does anyone know of an update?   Science from verizon

[Jetswede]

I am in France.   No word here from V either 

[simonjelliot]

I am in Santiago Chile and all of a sudden my cell network has disappeared.

[Bjandthebear]

I am in morocco and yesterday we lost our service. Was with Verizon agent over 1.30 finally was told there is an issue with international service and should be fixed in 2-21/2 hours and was advised to stay connected with the agent. But wasn’t even able to communicate with her. I was using Verizon app through wifi on a separate phone. Almost 12 hours later and still no service! I am still able to receive calls and text messages with wifi calling on the same phone number and device with this issue!

[Sorah]

We are having the same issue! Problems since the 27th and we are in  Ouuarzazate