International roaming issues
Robpelu
Enthusiast - Level 1

Just spent an hour and 12 minutes on the phone with Verizon technical specialist as my phone has  no service in Italy. After attempts at troubleshooting was advised that there is an issue with all international roaming on Verizon at this time. Can anyone confirm whether this is accurate. 

1 Solution
Nilsa_VZ
Community Manager
Community Manager

Verizon is aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas. They are actively working on fixing these issues.

We recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United States, that feature can be used as well in the meantime: https://www.verizon.com/support/wifi-calling-faqs/

We appreciate your patience and understanding, and thank you for using the Verizon Community to lift your feedback and experience.

 



Community Manager
Community Manager II

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222 Replies
RealZardoz
Newbie

My son is in UK with same issue and same hold time

 

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Raek
Newbie

Same problem but in Aruba here..  Cannot connect roaming on two Verizon phones.  

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ALHaa
Enthusiast - Level 1

Same hold times and problem in Scotland

Suparcar
Newbie

Same here with issue in Norway and Sweden

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vzw_customer_support
Customer Service Rep

The situation with international services has been resolved. Let us know if you need further assistance. ~Peter

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PatrickRoma
Newbie

I am in Rome Italy, with a paid-up international plan in place for many months.  I completely lost service approx 4pm Thursday from one moment to the next.  I have no carrier network and zero service bars.   This problem continues.  Automatic network selection is a spinning wheel. 
I cannot access verizon.com the site rejects my password, then asks me to change it, then says that service (password change) is not available. 
Maddening. 

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PatrickRoma
Newbie

Restarted phone and service is restored. Thanks.  

p.s. There should be a way to chat with agent without signing in.   How else can a customer who cannot sign in resolve his/her problem?   

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Cts3
Enthusiast - Level 1

On am  international trip with no cell phone service since yesterday 

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Luckylu7
Enthusiast - Level 1

Same issue in Rome, Italy. Service went out around maybe 1800 UTC on the 26th.

Dmmmm
Enthusiast - Level 1

Ditto. I hope we’re all getting a refund 

vzw_customer_support
Customer Service Rep

We have resolved the situation with our international services. Please reach out to us if you need further assistance.  ~Peter

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Hoopila
Enthusiast - Level 1

We have same issue in Italy with multiple users. Service went out late Wednesday afternoon (26 Jun). Thursday morning 9 am still no service. 

vzw_customer_support
Customer Service Rep

We are aware that some customers traveling abroad may be experiencing issues making calls. Our teams are actively working with local providers to resolve the issue. 

-Natasha

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Jetswede
Enthusiast - Level 2

Verizon needs to put out an update !  

Bsecu2
Newbie

I would say it’s pretty much all customers. Same issues in Florence yesterday for two lines. 

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Greg83140
Newbie

Same issue in France since yesterday late afternoon on two lines. How long are we going to stay without service?

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pd23
Enthusiast - Level 2

Same in Ireland. Really is inconvenient.  Especially mapping. 

mwoodard1985
Newbie

I think it is starting to be resolved. I am in Athens and my maps are working again. 

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Shawn9999
Newbie

Curious do you have an Apple phone? Our Samsung Is working. 

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Shawn9999
Newbie

Sorry our Apple 15 pro does not work in Rome but or android phones work fine. Just wondering if it’s Apple base phone only having issues overseas 

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