Still Getting Charged for International Plan
Old_Diggy
Newbie

I went to Japan for a few months back in September until around April. I paid for the $100+ International Plan add-on while I was there but I'm still getting charged for the plan this month and, according to the bill, next month as well.

I haven't been able to find any way to cancel it, following what other people say just has the part that cancels the plan missing or takes me to a page telling me I'm not paying for the plan even though my bill still says I am.

Does anyone have any idea how to fix this?

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2 Replies
vzw_customer_support
Customer Service Rep

Friendly follow up regarding your international plan concern. Please check out your private notes for our response, as our goal is to ensure you get the support you deserve. ~Gilbert

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vzw_customer_support
Customer Service Rep

A trip to Japan sounds like it would be wonderful, Old_Diggy. I hope you had a fantastic time there. I have a friend that is headed there at the beginning of June. I, too, would share your concern if I was still being billing for my international plan after returning. We can definitely help out with this. Please be on the lookout for a private note from us, so we can better assist.

-Joseph

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