I went to Japan for a few months back in September until around April. I paid for the $100+ International Plan add-on while I was there but I'm still getting charged for the plan this month and, according to the bill, next month as well.
I haven't been able to find any way to cancel it, following what other people say just has the part that cancels the plan missing or takes me to a page telling me I'm not paying for the plan even though my bill still says I am.
Does anyone have any idea how to fix this?
A trip to Japan sounds like it would be wonderful, Old_Diggy. I hope you had a fantastic time there. I have a friend that is headed there at the beginning of June. I, too, would share your concern if I was still being billing for my international plan after returning. We can definitely help out with this. Please be on the lookout for a private note from us, so we can better assist.
-Joseph
Friendly follow up regarding your international plan concern. Please check out your private notes for our response, as our goal is to ensure you get the support you deserve. ~Gilbert
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