Travel Pass not working in Chile
jgmoses27
Newbie

TravelPass worked at the airport and then stopped working on Santiago Chile. If it turn the phone off and back on, it’ll work for a short period. Service is highly unreliable and concerning if there are any immediate issues. Why have a travelpass that just simply doesn’t work as it is intended to? 

I have turned on roaming, auto selection of carrier, and reset the phone. It’s quite disappointing and I’m going to buy a sim to have reliable service rather than waste my travelpass on something that doesn’t work. 

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Re: Travel Pass not working in Chile
vzw_customer_support
Customer Service Rep

You have my attention. I would love ot help with your Travel Pass not working. I do see you posted 2 days ago. Are you still having issues? Please tell me more. 

-Amber

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Re: Travel Pass not working in Chile
jgmoses27
Newbie

Hi Amber, it did not work the rest of the day. It showed 4 bars and connected to Movistar (which is one of the main service carriers in Santiago) but had no connection at all for messaging, Internet, or calls. I reseted the phone several times, tried turning the cellular service off and on, and made sure roaming was on. The strange thing was that I received this text from Verizon for two days: 

Verizon Msg: We hope you're enjoying TravelPass. Your 24-hour session will end at 2022-11-21 05:40:14 EST and you'll then have 7 day(s) left in your TravelPass bank.

But still no service  

I gave up trying and ended up getting a SIM card with prepaid service.

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Re: Travel Pass not working in Chile
vzw_customer_support
Customer Service Rep

Thank you for those details! This is definitely not the experience we want for you. We will be sending you a Private Note shortly to investigate this further with you. *Bryan

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Re: Travel Pass not working in Chile
jgmoses27
Newbie

#iphone 12 pro #international travel #chile

After messaging a representative, I was able to reconnect to the Verizon international service... however, the service cut out again. In fact, I had to restart my phone/turn my cellular service on and off at least 10 times in 2 hours to get service that was intermittent and highly unreliable. I finally went back to using the local sim card. The international service was so unreliable that I felt uncomfortable not having service when I needed it, and not realizing that I do not have service until that moment.

 

I am now back in the states and no longer need a resolution to this issue, however Verizon needs to seriously address this problem with its international plan and service. The unreliability of the service is not only uncomfortable, but can be a safety issue not having any connection in an emergency. For now, I recommend against using Verizon international service in Chile until the issue is resolved.

 

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Re: Travel Pass not working in Chile
xy46
Enthusiast - Level 1

I come to Santiago Chile every quarter for the past year, and every single time I have limited to no cellular data while roaming here.  I call Verizon every time and am told to go through restarting my phone, turning airplane mode off-on, resetting network settings, turning cellular data roaming off-on, soft reset, hard reset - you name it, and I might get data for a few minutes then it's gone again.  Basically, 99% of the time I have no cellular data here and often no calling ability, either.  Been here for 24 hours and haven't had cellular data once.  I don't have this issue anywhere else including Brazil where I have been for the past week.  Today, Customer Service said that Verizon has spotty service in Santiago Chile.  More like no service, even though the Verizon Wireless map shows I should get full service here.  I used to get full service here in prior years but not for the past year.  What is going on Verizon.  Why isn't this fixed.  I have an iPhone 14 without a physical SIM slot so grabbing a cheap SIM here for temporary use isn't an option, and I shouldn't have to resort to that in the first place. 

Re: Travel Pass not working in Chile
vzw_customer_support
Customer Service Rep

Good Afternoon. We would be happy to look into this further for you. Can you please send us a Private Note, so we can get started? 

*Candice

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Re: Travel Pass not working in Chile
Lostinchile
Enthusiast - Level 1

I have the same problem. Not feeling very safe with no service

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Re: Travel Pass not working in Chile
vzw_customer_support
Customer Service Rep

Let's make sure that your international services are working. Is Roaming enabled on your devices? Are you able to connect to any international networks? ~Geo

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Re: Travel Pass not working in Chile
bradhawkins23
Newbie

Im having the same issue. Verizon seems unable to help and honestly doesn’t seem to care. I get charged for travel pass each day because it works for maybe an hour and they think that is ok and out of their control. 

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