Travel pass
Ktc1
Newbie

Why does a Travel Pass get activated even though I'm in airplane mode?

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3 Replies
vzw_customer_support
Customer Service Rep

This is definitely odd. When Airplane is enabled, the device should not have access to any networks. Please tell us, what steps are you taking to enable Airplane Mode? ~Geo

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jstrawn
Newbie

I am having the same problem with TravelPass being activitated multiple times across our 3 phones while we have those phones in airplance mode. We are traveling in Spain and Portugal for a month and using wifi on our phones but keeping them in airplance mode to prevent cellular network use. We can't understand why TravelPass keeps getting activated with our phones in airplance mode and the charges are piling up.

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vzw_customer_support
Customer Service Rep

This is definitely odd. Please tell us, have disabled roaming on your device? Does this happen while disconnecting from Wi-Fi? ~Geo

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