I have the worst experiences with Verizon's monthly international plan customer service. It's my 5th trip to Italy in 2 years and I always have major problems. Each time I set up the monthly plan before I leave, then it doesn't actually work once I get there. They say 24/7 support availability but it is not true, I can't get through by phone or get anywhere with the chat feature. They say 8-8 business hours but what time zone? So I spend way too much time tethered to wifi till it's sorted out which can take days. Then I spend hours trying to get credit on unauthorized charges once I get back. It is a nightmare scenario that wastes hours of my time and money and no one seems to care in the slightest nor have I seen any improvement over the years. I have been a verizon customer for decades without incident but this international plan customer service is awful. If I knew of another better option I would so do it.
Your time is valuable, and we will be more than happy to help clarify your concerns regarding your international plan. We sent a Private Note to continue assisting you. ~Geo
I'm sorry we missed you. Please send us a message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
FYI———-> I am on the same page with you on this subject……I can share my experience, if you want…..Im think ing T- Mobile+ is probably going to be the solution…..My wife has it without issues
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