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61 days in Mexico
NickWI
Member

Has anyone had they service stopped when being in Mexico more than 60 days?

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Re: 61 days in Mexico
Ann154
Expert
Expert

Do you have an international plan on the lines in Mexico? Are you regularly paying your bill on time?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 61 days in Mexico
NickWI
Member

No, I don't have an international plan and yes the bill is paid.  In my plan, it says Verizon may stop your service if you are in Mexico for more than 60 continuously days.  Has anyone had there service stopped?

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Re: 61 days in Mexico
vzw_customer_support
Customer Support

NickWI,

 

We know how important it is to have service while you are traveling in Mexico. However, if you have been there for more than 60 continuous days, your services may be interrupted. We would recommend coming back to the United States to avoid your service being shut off. 

 

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Re: 61 days in Mexico
NickWI
Member

I have found it would cost less to switch providers ( compared to your suggestion of coming back into the US).  Att does not have this clause and has a good present in Mexico.

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Re: 61 days in Mexico
Ann154
Expert
Expert

NickWI wrote:

I have found it would cost less to switch providers ( compared to your suggestion of coming back into the US). Att does not have this clause and has a good present in Mexico.

Hahahaha hahaha! Read section 4.5. Terms of Service - Legal Policy Center - AT&T. I know for a fact they have notified people that they are subject to termination for excessive off network usage.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: 61 days in Mexico
mama23dogs

Att used to say “if more than 50% of usage in 90 days is roaming it will result in service interruption”.  That has been changed to 60 days.  And yes, there have been customers shut off