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Calls
BillupsP
Member

In Sweden some calls are blocked as not allowed on my plan. What does this mean?

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Re: Calls
vzw_customer_support
Customer Support

BillupsP,

Thank you so much for reaching out to us. We certainly want to help shed some light on why you are unable to reach some numbers while in Sweden. Do you recall if the numbers you are unable to reach is to a landline or mobile number?

CandiceH_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Calls
BillupsP
Member

This was happening on both mobile and landline numbers.

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Re: Calls
vzw_customer_support
Customer Support

I appreciate the clarification BillupsP. Are you still in the area currently? Did you have an international plan if you are still out of the country?

CandiceH_VZW

Follow us on TWITTER @VZWSupport

If my  response answered your question please click the _Correct Answer_ button  under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

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Re: Calls
BillupsP
Member

I am back in country (USA).  I had the Travel Pass set up on my account for my phone.

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Re: Calls
vzw_customer_support
Customer Support

Welcome back to the US! I'm glad you completed your travel safely. We know it is important to be in contact with who you need to while you travel. Were you able to use other services while there, like text or data? Were there any calls you were able to make successfully?

KarolineD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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